Archive for December, 2010

[RESOLVED] Registrations temporarily disabled

Monday, December 13th, 2010

[RESOLVED 12:29pm Dec 13, 2010] New registrations are now enabled and performing normally.

[10:55 AM Pacific 13 Dec 2010] New registrations have been temporarily disabled.  Please watch this blog for updates.

[RESOLVED] Phone Support Unavailable

Friday, December 10th, 2010

[RESOLVED] Dec 10th 11:23pm PDT] Maintenance has been completed and our phone support is available

[POSTED Dec 10th 10:00pm PDT] Our phone support is currently undergoing maintenance and will be unavailable until 11:00pm PDT today, December 10th. Live chat support is still available during this time. We will resolve this blog once the maintenance is completed.

[RESOLVED] Phone Support Unavailable

Thursday, December 9th, 2010

[RESOLVED Dec 10th, 9:24 am PDT] Phone support is now available for billing and concierge.

[POSTED Dec 9th, 9:21pm PDT] Our phone support for billing and concierge support is currently down for unscheduled maintenance. We are working to get these services back up and running quickly and advise following this blog for updates.

[RESOLVED] Rolling restarts for LeTigre, Magnum, BlueSteel, and Main Server channels

Wednesday, December 8th, 2010

[RESOLVED Dec 8, 1:00 PM PST] The rolling restarts for today have been completed.

[Updated 08 Dec 2010, 8:58am PST] Rolling restarts for today will begin shortly. We will be restarting all regions on the BlueSteel, LeTigre, and Magnum server channels. For further updates please check this post.

[RESOLVED Dec 7, 11:31 AM PST] The rolling restarts for today have been completed.

[UPDATED Dec 7, 6:04 AM PST] Rolling restarts will begin shortly. Please make sure to save all builds and refrain from making purchases during this time.

[POSTED Dec 6, 2010 9:10pm PST]  Starting at 6:00am PDT on Tuesday, Dec. 7th, we will be performing rolling restarts on all main server channels.  On Wednesday, Dec. 8th at 9:00am PDT, we will be restarting regions on the BlueSteel server channel, at 10:00am PDT we will be restarting region on the LeTigre server channel, and at 11:00am PDT we will be restarting the Magnum server channels.  Information about the restarts can be found at the following link:

http://blogs.secondlife.com/community/technology/release/blog/2010/12/06/deploys-for-week-of-2010-12-06

Information about the various Server Release Candidates can be found here:

http://wiki.secondlife.com/wiki/Beta/BlueSteel
http://wiki.secondlife.com/wiki/Beta/LeTigre
http://wiki.secondlife.com/wiki/Beta/Magnum

[RESOLVED] L$ Purchasing failures for International Users

Monday, December 6th, 2010

[RESOLVED]  All of our Residents on international billing will now be able to purchase L$ as normal.

[POSTED Dec. 6th 4:10pm PDT]  Some of our Residents that use our international billing system may be experiencing failures while trying to purchase L$ for their accounts.  We are aware of the issue and are currently working to resolve it.  We ask that anyone using our international billing system please refrain from making L$ purchases, as they may fail at this time.  Monitor this blog for any new information.

Scheduled Auction Maintenance

Monday, December 6th, 2010

The auction site will be down for maintenance on Thursday December 9, from 10pm - 12am PST.  During the downtime, the site will not be able to accept new bids.  Normal bidding can resume after the maintenance.

[RESOLVED 11:09 AM Pacific] Registration Maintenance

Thursday, December 2nd, 2010

[RESOLVED 11:09 AM Pacific] Maintenance to registrations is complete.

[Posted 10:55 AM Pacific] New registrations have been taken down for a bit of unscheduled maintenance.   We expect this to be resolved within 30 minutes.  Please watch this blog for updates.

[COMPLETED] Rolling Restarts for LeTigre RC

Wednesday, December 1st, 2010

[RESOLVED 10:05AM PST]  Rolling restarts have completed for today.

[Posted 1 Dec 2010,  9:04 AM PST] Rolling restarts have begun.  All regions running on LeTigre RC will be restarted.   Please make sure to save all builds and refrain from making purchases during this time.

http://wiki.secondlife.com/wiki/Beta/LeTigre