Archive for December, 2010

[Resolved] Difficulty reaching wiki.secondlife.com

Thursday, December 30th, 2010

[Resolved 12:15 PM Pacific] The problem with wiki.secondlife.com has been resolved.

We have become aware that some residents are having difficulty reaching wiki.secondlife.com.  We are currently investigating this issue and will update this blog post as soon as we have additional information.

[Resolved] Wiki/Knowledge Base Unavailable

Monday, December 27th, 2010

[Resolved 27 Dec 2010, 7:05am PST] The Wiki and Knowledge Base are available again.

[Posted 27 Dec 2010, 5:45am PST] We aware that the Wiki and Knowledge Base (wiki.SecondLife.com) are currently unavailable. We are looking into the issue now and will update this post when we have more information.

[RESOLVED] Marketplace Delivery Delays

Friday, December 24th, 2010

[RESOLVED Dec 24, 2010 7:38pm PDT] Marketplace deliveries have returned to normal.

[Posted 12:38pm Dec 24, 2010] We are investigating unusual delays to the Marketplace delivery system due to seasonal load. Please check http://wiki.secondlife.com/wiki/Marketplace/Support_for_shoppers for tips and information, and continue to check this blog for updates.

[RESOLVED] Partial Phone Support Outage

Wednesday, December 22nd, 2010

[RESOLVED 23 Dec 2010] Support can be reached once again through our phone service.

[UPDATE 22 December 2010 9:01pm PDT] We are continuing to investigate the source of this issue.  Please remember that Live Chat is still available for your convenience.  We will post here again as soon as we have additional information.

[UPDATE 22 December 2010 2:00 PDT] We are continuing to investigate the source of this issue.  Please remember that Live Chat is still available for your convenience.  We will post here again as soon as we have additional information.

[UPDATE 22 December 2010 12:15 PDT] We are continuing to investigate the source of this issue.  Please remember that Live Chat is still available for your convenience.  We will post here again as soon as we have additional information.

[UPDATE 22 December 2010 11:00 PDT]  We are continuing to investigate the source of this issue.  Please remember that Live Chat is still available for your convenience.  We will post here again as soon as we have additional information.

[POSTED 22 December 2010 9:15AM PDT]  Some residents may have difficulty reaching Support via the phone lines.  We are actively investigating this issue, and will update this post when more information is available.  If you do have difficulty reaching us via phones, Live Chat is still available for support issues.

[RESOLVED] Billing issues affecting international Residents

Wednesday, December 22nd, 2010

[RESOLVED 2:39 AM] This issue has been resolved.

[POSTED 22 December 2010 1:15 AM PST] We are currently having intermittent issues with billing, mainly affecting international Residents. This affects land fees, membership fees, purchasing L$, and anything else that would normally be charged to the payment method on file. Please check back here for updates.

[RESOLVED] Marketplace Maintenance

Thursday, December 16th, 2010

[RESOLVED]  Maintenance on the Marketplace has completed.  The Marketplace is accessible at this time.

[POSTED 16 Dec 2010 11:00 AM PST]   On Thursday, December 16, 2010, Residents will not be able to use the Marketplace between 11:15 am and 11:45 am due to a scheduled deployment.  Please watch this blog for updates to this deployment.

[RESOLVED] Voice Chat

Wednesday, December 15th, 2010

[RESOLVED 7:01pm PDT Dec 15th 2010] All voice chat maintenance has been completed.

[POSTED 5:48pm PDT Dec 15th 2010]  We are currently undergoing unplanned maintenance with voice communications in world. Some Residents may not be able to use voice chat until this is resolved. Please check this blog for updates.

[RESOLVED]Technical Difficulties With Billing

Wednesday, December 15th, 2010

[RESOLVED 16 Dec 2010 10:00 AM PST]  The issues with our payment system have been fully resolved, and purchases are again successful.

[UPDATE 15 Dec 2010  2:30 PM PST]  We are continuing to investigate the issue with our payment system.  Details will be posted here as soon as they are available.

[Posted 15 December 2010 12:30pm PST] Some residents may be experiencing issues when attempting credit card purchases. Our payment processor is reporting temporary difficulty. Purchase attempts may fail during this time. We are aware of the issue and will update this blog as soon as we have more information.

[RESOLVED]Second Life Wiki will be temporarily read-only

Wednesday, December 15th, 2010

[RESOLVED Dec 15 2010, 11:05 AM PDT]  Work on The Second Life Wiki (http://wiki.secondlife.com) has now completed.

[UPDATE Dec 15 2010, 10:20 AM PDT]  Work is continuing on The Second Life Wiki (http://wiki.secondlife.com).  We hope to have it fully accessible again by 11AM PST.  Please check this blog post again for updates.

[POSTED Dec 15 2010, 8:09 AM PDT] The Second Life Wiki (http://wiki.secondlife.com) will be temporarily read-only while we perform some maintenance. This should be finished around 10 AM. Please check back here for updates.

[RESOLVED]Rolling restarts for BlueSteel, LeTigre, and Magnum server channels

Tuesday, December 14th, 2010

[RESOLVED Dec. 14, 2010 9:50 AM PST]  Rolling restarts have completed for the day.

[POSTED Dec 14, 2010 8:02 AM PST] Restarts will begin shortly for BlueSteel, LeTigre, and Magnum server channels. Please make sure to save all builds and refrain from making purchases during this time.

Information about the various Server Release Candidates can be found here:

http://wiki.secondlife.com/wiki/Beta/BlueSteel
http://wiki.secondlife.com/wiki/Beta/LeTigre
http://wiki.secondlife.com/wiki/Beta/Magnum