Archive for November, 2010

[RESOLVED] Rolling Restarts for BlueSteel RC and main server channels

Tuesday, November 30th, 2010

[RESOLVED 11:48AM PST]  Rolling restarts have completed for today.

[Posted 30 Nov 2010,  6:01AM PST] We will begin rolling restarts shortly.  All regions running on BlueSteel RC and the main Second Life Server channels will be restarted.   Please make sure to save all builds and refrain from making purchases during this time.

http://wiki.secondlife.com/wiki/Beta/BlueSteel

[RESOLVED] Concierge Phone Line Scheduled Maintenance

Friday, November 26th, 2010

[RESOLVED Nov 27, 8:08 AM PST] The phone maintenance has been completed.

[POSTED Nov 26 2010] The Concierge phone line will be unavailable starting at 9:00 pm PST today, November 26th and will be completed as soon as possible. Live chat support will still be available during this time.  The phone lines will be back up as soon as the maintenance has completed.

Please keep an eye on this blog post for updates.

[Completed] Marketplace Maintenance

Tuesday, November 23rd, 2010

[Completed 23 Nov 2010, 9:05am PST] We have completed the maintenance on the Second Life Marketplace.

[Posted 23 Nov 2010, 8:10am PST] The Second Life Marketplace (marketplace.SecondLife.com) will be unavailable from 8:30am PST to approximately 8:45am PST today for brief maintenance. Please keep an eye on this blog for any updates.

[Completed] Support Portal Scheduled Maintenance

Sunday, November 21st, 2010

[Completed 21 Nov 2010, 2:15am PST] The Support Portal is back online and available.

[Posted 20 Nov 2010, 9:07pm PST] The Support Portal will be unavailable starting at 8:00 pm PST today, November 20th. During this time, new case submission, access to case history, and Live Chat access will be unavailable.  The portal will be back up as soon as the maintenance has completed.

Please keep an eye on this blog post for updates.

[RESOLVED] Logins at secondlife.com redirecting to Status Reports

Saturday, November 20th, 2010

[RESOLVED 6:41 AM] Logins are now working normally.

[POSTED Nov 20, 5:44 AM PST] Logging in at secondlife.com is redirecting Residents here to the Status Reports page (status.secondlifegrid.net). We will update this post when the issue has been resolved.

Problem logging into blogs with newly created account

Thursday, November 18th, 2010

[POSTED 18 NOV 2010 3:55PM PST]  We are currently investigating an issue with newly created accounts which does not allow users to log into the blogs with those accounts.  Blogs are still viewable, but newly created accounts cannot comment.  The public issue tracker is also unavailable to newly created accounts. We will update this post when we have more information available.

[RESOLVED] Rolling restart commencing for several regions

Thursday, November 18th, 2010

[RESOLVED] The restarts have been completed.

[POSTED 18 NOV 2010 3:49 PM] A rolling restart will be commencing shortly for about 100 regions.  We will update this blog when those have completed.

[RESOLVED] Support Portal Scheduled Maintenance

Thursday, November 18th, 2010

The Support Portal will be unavailable from 7:00 pm to 8:00 pm PST today, November 18th. During this time, new case submission, access to case history, and Live Chat access will be unavailable.  Phone support will still be available for residents able to access phone support.

Please keep an eye on this blog post for updates.

[RESOLVED] Intermittent difficulty with website payment system

Wednesday, November 17th, 2010

[RESOLVED 17 Nov 2010 3:35 PM PST]  The issue with out website payment system has been resolved.  If you experience any difficulty, please visit the support portal.

[POSTED 17 Nov 2010, 1:15 PM PST]  We are aware of an issue where some international residents may experience an error message intermittently when attempting to use our website payment system. Most transactions will not be affected, but please check back here for updates.

[RESOLVED] Rolling Restarts for Magnum and BlueSteel RCs

Wednesday, November 17th, 2010

[Resolved 17 Nov 2010, 11:25AM PST]  Rolling restarts have completed for the day.  Thank you for your patience.

[Posted 17 Nov 2010,  9:05AM PST] We are beginning rolling restarts now.  All regions running on BlueSteel and Magnum RCs will be restarted.   Please make sure to save all builds and refrain from making purchases during this time.
http://wiki.secondlife.com/wiki/Beta/Magnum
http://wiki.secondlife.com/wiki/Beta/BlueSteel