Archive for October, 2010

[Resolved][11:20AM PDT] Rolling Restarts for BlueSteel RC

Wednesday, October 20th, 2010

[Resolved] [11:20AM PDT]  Rolling restarts for BlueSteel RC regions have now completed.

[9:28AM PDT] Rolling restarts are commencing now for regions on the BlueSteel RC.  We will update this blog again when complete.

http://wiki.secondlife.com/wiki/Beta/BlueSteel

[RESOLVED] Live Chat support currently down

Tuesday, October 19th, 2010

[RESOLVED 5:51pm PDT] Our Live Chat support is back up and running at this time.

[POSTED 5:07pm PDT] We are currently performing maintenance on our Live Chat support portal, and expect it to be down for approximately an hour.  Our phone support and case system is unaffected at this time.  Follow this blog for any new updates.

[Resolved] Rolling restarts Tues. Oct 19th and Wed. Oct. 20th

Tuesday, October 19th, 2010

[Resolved 19 Oct 2010, 1:12PM PDT]  Rolling restarts have completed for the day.  Thank you for your patience!

[Updated 19 Oct 2010, 6:05am PDT] We will momentarily begin the rolling restarts necessary to deploy new server versions to the grid. Please make sure to save all builds and refrain from making purchases during this time. We will update this post when we have completed.

[Posted 18 Oct 2010, 4:39pm PDT]  We will be performing rolling restarts starting Tuesday, October 19th at 6am PDT.  All the new server versions will be affected, including the main channel for the Second Life Server.  Please make sure to save all builds and refrain from making purchases during this time.  All information can be found on the updates at the following link:  http://blogs.secondlife.com/thread/41628 Please follow this blog for more information.

http://wiki.secondlife.com/wiki/Beta/LeTigre

http://wiki.secondlife.com/wiki/Beta/BlueSteel

http://wiki.secondlife.com/wiki/Beta/Magnum

[RESOLVED] Current issues with Live Chat

Sunday, October 17th, 2010

[RESOLVED October 17th, 11:00am PDT] Issues we were previously experiencing with our Live Chat service have been resolved and Live Chat is now operating normally.

[Posted October 16th, 6:15pm PDT] We are continuing to investigate issues reported with our Live Chat service. Residents may experience delays in connecting with a representative. Please continue to watch this blog post for updates.

[Posted October 16th, 11:30 AM PDT] We are currently investigating issues reported with our Live Chat service.  Some residents may experience delays in connecting with a representative.  We appreciate your patience while we resolve this issue.  Please watch this blog post for updates.

[RESOLVED] Voice Connection Delays

Friday, October 15th, 2010

[RESOLVED 15Oct 16:31PDT] All voice connectivity is functioning properly now.

[POSTED 15Oct 16:08PDT]  We are currently investigating an issue where voice may take longer than usual to connect to local chat, however once connected it should function as normal. Please check back to this blog for updates as more information becomes available.

[RESOLVED] Magnum Server Version Rolling Restarts

Thursday, October 14th, 2010

[POSTED 7:16pm PDT Oct 14th] Restarts for this evening’s phase are complete.

[POSTED 5:05pm PDT Oct 14th] Rolling restarts for the Magnum Server Version regions https://wiki.secondlife.com/wiki/Beta/Magnum are beginning now. Please make sure to save all builds and refrain from making purchases during this time. Please follow this blog for any new updates.

[POSTED 4:52pm PDT] We will be performing rolling restarts on the evenings of Wednesday, Oct. 13th and Thursday, Oct. 14th, starting at 5:00pm PDT, to update regions with the Magnum (http://wiki.secondlife.com/wiki/Beta/Magnum) server versions. Please make sure to save all builds and refrain from making purchases during this time. Please follow this blog for any new updates.

[RESOLVED] [1:52 PDT] Rolling Restarts for Le Tigre RC regions

Wednesday, October 13th, 2010

[2:33 PDT] Rolling restarts have now been completed. Thank you for your patience.

[1:52 PDT]Rolling restarts are commencing now for regions on the Le Tigre RC.  We will update this blog again when complete.

[RESOLOVED][1:44 PDT] Difficulty with in world transactions

Wednesday, October 13th, 2010

[2:44]  We have resolved the issue causing some in world transactions to fail.  Please feel free to proceed with any in world purchases.

[1:44 PDT] We have identified an issue with some in world transactions, and are currently investigating the cause.  Please watch this blog for further updates.

[RESOLVED] Rolling Restart - LeTigre and BlueSteel Servers

Wednesday, October 13th, 2010

[RESOLVED 10:45 AM PDT] Rolling restarts on regions that are running the LeTigre and BlueSteel server versions have been completed. (http://wiki.secondlife.com/wiki/Beta/LeTigre and http://wiki.secondlife.com/wiki/Beta/BlueSteel).

[POSTED 9 AM PDT] We will be performing rolling restarts on regions that are running the LeTigre and BlueSteel server versions shortly (http://wiki.secondlife.com/wiki/Beta/LeTigre and http://wiki.secondlife.com/wiki/Beta/BlueSteel). This is to update the release version of the server code. Please make sure to save all builds and refrain from making purchases during this time. Please follow this blog for any new updates.

Planned JIRA Maintenance

Friday, October 8th, 2010

[POSTED 08 Oct 2010 18:12PST] Our bug reporting system, jira.secondlife.com will be unavailable for scheduled maintenance tonight at midnight PST. We estimate the interruption to be brief. Please check back here for updates.