Archive for October, 2010

Currency Exchange Email

Friday, October 29th, 2010

Some residents may be receiving an email from our Currency Exchange with missing or incorrect information in the email template. We are aware of this issue and will provide updates with more information soon. Please note, the currency transactions themselves are not affected, only the notifications. Detailed information regarding your Linden Exchange transaction history is available here: http://secondlife.com/my/lindex/history.php

[Resolved] Technical Difficulties with Billing

Thursday, October 28th, 2010

[Resolved 28 Oct 2010, 12:41am PDT] We have resolved the issues with our Local Payments system. If you are still receiving an error message, please try clearing your browser’s cache and try again.

[Posted 27 Oct 2010, 3:12PM PDT]  We are currently investigating issues reported with our Local Payments system.  Affected residents will receive an error message at the cashier.  We are looking into this issue right now, and will update this blog when we have more information.  Thank you for your patience.

[RESOLVED] Rolling Restarts for BlueSteel RC

Wednesday, October 27th, 2010

[RESOLVED 10:21AM PDT]  Rolling restarts for BlueSteel RC regions have now completed.

[Posted 27 Oct 2010, 9:00am PDT] Rolling restarts are commencing now for regions on the BlueSteel RC. We will update this blog again when the restarts have been completed.

http://wiki.secondlife.com/wiki/Beta/BlueSteel

[Resolved 28.Oct.2010] Intermittent billing issues

Tuesday, October 26th, 2010

[Resolved 28.Oct.2010, 10:15AM PDT] This issue has been resolved.

[Updated 26 Oct 2010, 11:27AM PDT]  We are continuing to investigate the difficulty a small number of residents are having when trying to update billing information.  If you receive errors, please try using another internet browser (Internet Explorer, FireFox, Safari).  We will update this blog as soon as we have more information.

[Posted 26 Oct 2010, 9:43AM PDT]  We are currently investigating reports of billing information update failures.  If you attempt to update your billing information and receive an error, using a different internet browser (Internet Explorer or Firefox) may solve the problem.   We will update this blog with more information as soon as we are able.  Thank you for your patience while we look into this issue.

[RESOLVED][10:55AM PDT] Rolling Restarts for Magnum RC regions

Tuesday, October 26th, 2010

[10:55AM PDT]  Rolling restarts for region on the Magnum RC have now completed.

[9:04AM PDT]  Rolling restarts for Magnum RC regions will be starting shortly.  We will update this blog again when complete.

http://wiki.secondlife.com/wiki/Beta/Magnum

[RESOLVED] [10:25AM Pacific]Rolling Restarts for LeTigre RC

Monday, October 25th, 2010
[Resolved] [10:25AM Pacific]  Rolling restarts for LeTigre RC regions have now completed.
[9:37AM Pacific] Rolling restarts are commencing now for regions on the LeTigre RC.  We will update this blog again when complete.
http://wiki.secondlife.com/wiki/Beta/LeTigre

[POSTED] Billing Info

Sunday, October 24th, 2010

[POSTED 3:29pm PDT]  Some residents may currently be experiencing issues while trying to update their billing information through secondlife.com.  We are working on the issue, and it does appear that it will be resolved on the morning of Monday, Oct. 25th.  Please follow this blog for any new updates. 

[Resolved] Billing Issues

Saturday, October 23rd, 2010

[RESOLVED 10:20am PST] The billing issues have been resolved, you may update your billing information now.

[POSTED 9:30am PST] We’re currently investigating an issue that may cause some residents to be unable to update their billing information. In-world transactions should not be affected. Please refrain from updating your billing information at this time, and monitor this blog for updates while we investigate further.

[UPDATED] Recovering from Momentary Partial Service Disruption

Thursday, October 21st, 2010

[UPDATED 7:24pm Pacific] Our upstream provider has confirmed the source of the disruption; a routing failure in Dallas.

[7:15 pm Pacific] Between 6:50 and 6:59 pm Pacific this evening, we had a number of Residents (and Lindens) suddenly disconnect from the Website and grid, while others remained unaffected.

We’re still assessing, but it appears to us that this was an external disruption, and that routing into our services has been fully restored.

[Resolved] [4:08PM PDT] Issues with Second Life Marketplace

Thursday, October 21st, 2010

[Resolved] [4:08PM PDT]  This issue has been resolved, and the Marketplace is back running normally.  Thank you for your patience.

[ 3:46PM PDT ]  We are currently investigating issues reported with Second Life Marketplace.  Please watch this blog post for updates.  You can also see updates here.