[Posted 12:25PM, Tuesday, Sept 21, 2010] The rolling restarts have been complete.
[Posted 6 AM, Tuesday, Sept 21, 2010] Rolling restarts will start shortly and last until noon today. This will affect all regions, but each individual region should only be offline for a half hour or so. Please check back here for updates.
[RESOLVED 8:10pm PDT] The scheduled maintenance for our support Live chat and Case (ticket) processing is complete.
Our support system vendor has scheduled an hour of maintenance for Saturday, 18 September, beginning at 7pm PDT. Between 7pm and 8pm PDT, Live Chat and case (ticket) processing will be unavailable.
If the scope or the schedule of the work changes, we’ll update you here.
[RESOLVED 11:35am PDT] The problems with Secondlife.com log-ins have been resolved. Log-ins have returned to normal.
[Posted 11:27am PDT] We are aware of Secondlife.com log-in issues and are investigating the problem. Further updates will be posted here.
[POSTED Sep. 16 9:25pm PDT] Some residents may experience issues while trying to connect to our live chat services. We are aware of the issues and working to resolve them as soon as possible. Please follow this blog for any new updates.
[Updated 16 Sept 2010, 12:01am PDT] We are continuing to work to resolve the live chat issues residents are experiencing related to disconnecting mid-chat. We will continue to post updates to this blog as we have more information.
[Posted 14 Sept 2010, 3:06pm PDT] Some residents may be experiencing issues of being suddenly disconnected while on live chat. We are aware of the issue and working to resolve it. Please monitor this blog for future updates.
One of our credit card authorization services has scheduled a quick round of maintenance beginning at the top of the hour (7pm Pacific). The maintenance is projected to take slightly under half an hour.
Some Residents may find attempts to authorize charges failing during this time.
If the scope or the schedule of the work changes, we’ll update here.
[Posted at 2:45PM PDT] We will be conducting scheduled maintenance of the auction site tonight, September 15 11pm - 12am PDT. The auction site will be unavailable during this time.
[Resolved at 8:28 am PDT] The rolling restarts for the Bluesteel regions have finished.
[posted at 7:05 am PDT] We will being rolling a new release to the Bluesteel RC shortly. For more information on this, please see: First Release Candidate Deploy! Please check back for further updates.
We will be restarting a number of mainland regions this morning and expect this to last until around noon PDT. All further updates will be posted on this blog.
[Resolved 13 Sept 2010, 1249am PDT] Our support telephone lines are connecting calls again.
[Reopened 13 Sept 2010, 12:28am PDT] We are aware that residents are having issues connecting calls to our telephone support lines and and working to restore service as soon as possible. We will post an update to this blog once we have more information.
[Resolved 12 Sept 2010, 9:05am PDT] We have restored service to our support telephone numbers. Residents should be able to connect to support representatives again. As the lines have been down for a bit, please be patient as wait times may be longer than normal.
[Updated 12 Sept 2010, 8:25am PDT] We are continuing to work on restoring telephone based support services and will update this blog post when we have more information.
[Posted 12 Sept 2010, 7:14am PDT] We are currently experiencing issues with resident calls connecting via our support telephone numbers. We are working to resolve the issue and will post when we have more information.
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