Archive for August, 2010

[RESOLVED] Marketplace Beta and Xstreet Issues

Tuesday, August 17th, 2010

[RESOLVED 8:23pm PDT] We’ve fixed the email bug and re-enabled the notification system.

[UPDATE 1:35 PDT] We have temporarily disabled Xstreet & Marketplace sale notification emails from being sent while we continue to investigate this issue.

[Posted 1:12pm PDT] We are aware of current issues regarding Xstreet and the Marketplace Beta. We are currently investigating and will update here as more information becomes available

[RESOLVED] Login and Inworld Issues

Tuesday, August 17th, 2010

[RESOLVED 06:42 PDT] All issues have been resolved.

[POSTED 17 Aug 2010, 05:27 PDT] We are experiencing some issues with logins, L$ transactions, and teleports. Some regions are also unavailable. At this time, it is advisable to refrain from making any inworld transactions or transferring items between accounts. We also recommend not doing anything with no-copy items at this time. We will update this blog when we have more information.

[RESOLVED] Billing Phone Support Unavailable

Saturday, August 7th, 2010

Billing phone support is currently unavailable.  We are investigating this situation and expect them to be up again as soon as possible.  Please keep an eye on this blog post for additional information.

[RESOLVED] Asset Server Issues

Friday, August 6th, 2010

[RESOLVED 06 Aug 2010, 08:49pm PDT] The asset server issues have been resolved at this time.

[Posted 06 Aug 2010, 7:29pm PDT]  We are currently experiencing some isolate asset server issues. This may present delays in viewing textures and some teleport failures. We are investigating the cause, please check back here for updates.

[RESOLVED] Network Maintenance on 05 Aug

Thursday, August 5th, 2010

[RESOLVED 6th Aug 2010 00:20AM PDT]  Network maintenance has now been completed.

[Updated 05 Aug 2010, 10:50pm PDT] Our scheduled network maintenance will be proceeding on schedule. Just as a reminder, please refrain from rezzing no copy objects. We will update this blog post when the maintenance has completed.

[Posted 04 Aug 2010, 5:15pm PDT] We will be conducting network maintenance on Thursday, August 5th starting at 11:00pm, lasting approximately 1 hour. During this time, residents may experience some teleport failures, if that happens, attempt to teleport again. In addition, during this time please refrain from rezzing no copy objects. We will update this post with more information as the maintenance progresses.

[RESOLVED] Possible Login Failures

Thursday, August 5th, 2010

[Resolved 10:40am PST] Login issues have been corrected, teleports and other services should be available again.

[Posted 11:56am PST] We are experiencing some difficulties with one of our inventory servers. TPs may be sporacic along with some inventory operations issues. Some residents will not be able to log into Second Life until this has been resolved. Please check back here for updates.

[RESOLVED] General Network Latency Issues

Wednesday, August 4th, 2010

[Resolved 10:15 am PDT] The latency issues have been resolved.

We’re currently experiencing an unusual surge in what appear to be latency-related issues: teleport failures, rubber banding on border crossings, etc.

This isn’t restricted to connections through the viewer. For a number of Residents (and Lindens), it’s difficult to load Webpages and other external links.

We’re attempting to trace the source of the slowdown and assess the overall impact on our services. We’ll keep you posted on anything we find, assuming the interwebs don’t magically correct themselves in the interim.

Important Survey Open Now

Monday, August 2nd, 2010

Please participate in a five-question survey of your satisfaction with Second Life help resources.  Your feedback is important and we are listening.   Survey