Archive for August, 2010

[RESOLVED] Viewer 1.23 Search Issue

Monday, August 30th, 2010

[RESOLVED 30 Aug 6:01pm PDT] All search functions in Viewer 1.23 are now working as normal.

[POSTED 30 Aug 5:34pm PDT] We are currently aware of an issue with our Search feature that is affecting our residents that use Viewer 1.23.  At this time, all search functions within Viewer 2 are working as normal.  Please monitor this blog for any new information as it becomes available.

[Resolved] Rolling Restarts for Server 1.42

Wednesday, August 25th, 2010

[RESOLVED 25 Aug 2010 2:00pm PDT]  The Rolling Restarts have now been completed.

[25 Aug 2010 7am PDT] We are commencing with the rolling restarts for server version 1.42. We will update this blog with any further information as it becomes available.

[RESOLVED]Inventory Database Maintenance Wed, Aug 25th at 6:00am PDT

Wednesday, August 25th, 2010

[RESOLVED 25 Aug 2010 6:50am PDT]  Maintenance has now been completed.

[Posted 25 Aug 2010, 12:10am PDT] There will be planned inventory database maintenance on Wednesday, August 25th, 2010 beginning at 6:00am PDT. The maintenance should last approximately 1 hour. During this time some residents may be logged off and will not be able to log back in until the work is complete.

[RESOLVED] Live Chat Support Unavailable

Tuesday, August 24th, 2010

[Resolved 8:50PM PDT] Chat is up and running again.

[Posted 7:57PM PDT] Our live chat support is currently unavailable. Please check back here for updates.

[RESOLVED] Parts of PJIRA down for maintenance.

Tuesday, August 24th, 2010

[RESOLVED] At 8:30 am PDT some parts of the Pjira will be down for maintenance and upgrades as per the blog post listed here: A Better JIRA for Everyone (…Who Wants It).

We will update this blog as soon as the maintenance has finished.

[RESOLVED] Second Life Wiki Issues

Friday, August 20th, 2010

[RESOLVED] 12:32pm PDT] The is now functioning properly.

We are aware of current issues regarding the We are currently investigating and will update here as more information becomes available

[RESOLVED] Inworld Search Issues

Wednesday, August 18th, 2010

[3:00pm Pacific] Inworld search issue is now  resolved.

[12:30pm Pacific] We are currently experiencing issues with the All tab of inworld search. Due to an issue in the deploy of a search engine update, only Viewer 2-based viewers are currently able to search Mature and Adult regions and parcels. We are working to resolve this and expect to have it fixed shortly. Other search results such as Places, Groups, and People should be unaffected. Please keep an eye on this blog for further details and updates.

[Resolved] Xstreet Maintenance

Wednesday, August 18th, 2010

[9:44 am PST] Xstreet services have been restored.

[9:22 am PST] Xstreet is currently unavailable due to maintenance. We will update this blog as soon as we have more information.

[RESOLVED] Rolling restart for server 1.42

Wednesday, August 18th, 2010

[RESOLVED August 19th 20:30 PST] The rolling restarts for server 1.42 have been completed.

We are commencing with the pilot rolling restarts for server version 1.42. We will update this blog with any further information as it becomes available.

Recovering from Momentary Service Disruption

Wednesday, August 18th, 2010

About a minute past midnight, a maintenance action upstream from us caused a service disruption between Second Life and a number of Residents.

The outage was corrected within roughly 8 minutes, and routes into Second Life have been steadily healing since then.

Our network crew is monitoring for any more signs of trouble. Hopefully, that was the last of it.