Archive for July, 2010

[RESOLVED] Technical Difficulties: Logins are now enabled.

Thursday, July 29th, 2010

[RESOLVED 11:05 am PDT] Services have been restored and logins are re-enabled. For the next few minutes, please be patient as you log in and try to ride a login attempt all the way through, rather than canceling and retrying.

We’re expecting TPs to be more difficult than normal for much of the rest of the day. We’ll be monitoring all services closely and will keep you posted here if in world performance changes.

[Updated 9:40 am PDT] The issue that we are currently experiencing has been identified. However, we do not have an expected ETA. As soon as we have further information we will update this blog.

[8:48 am PDT] We are aware that there are various technical issues taking place currently inworld and on the website. We are investigating this situation and working towards a quick resolution.

Some of the symptoms involved are difficulty to teleport, transactions failing and the inability to login. Please refrain from making inworld transactions, inventory transfers or rezzing items inworld. Please check this blog for further updates.

[Resolved] Inworld Difficulties

Thursday, July 29th, 2010

[2:24 am PST] The inworld difficulties have now been identified and resolved.

We are aware that some residents may experience difficulties with logging in and teleporting.

At this time, it is advisable to refrain from making any inworld transactions or transferring items between accounts. We will update this blog when we have more information.

[RESOLVED] Unscheduled Auction Maintenance

Wednesday, July 28th, 2010

The auction site is presently unavailable.  We are investigating and working to restore the site as soon as possible.  Please check back here for more details as we will post them as soon as additional information is available.

[RESOLVED] Rolling restart on July 28th for server upgrade 1.40.4

Wednesday, July 28th, 2010

[RESOLVED 28 July 2010 11:50am PST]  The rolling restart has been completed and all regions are up and working as normal.

[28 July 2010 7:00 am PST] The rolling restart for today is about to commence. As soon as the restarts have finished we will update this blog. Please check back soon.

[21 July 2010 8:32 am PST] The rolling restarts have finished for today. Please check back soon for further information for the July 28th restarts.

[21 July 2010 7:03 am PST] We are commencing with a continuation of the rolling restart from July 20th.  We will update this blog when the rolling restarts have finished. Please view this blog for further updates.

[POSTED July 14th, 2010]We will be doing rolling restarts to upgrade to server version 1.40.4. This will be the schedule:

  • Tuesday, July 20th, 7am PDT: 20% pilot roll
  • Wednesday, July 28th, 7am PDT : Rolling Restart for the rest of the grid

Please refer to the release team blog for more details: http://blogs.secondlife.com/community/technology/release/blog/2010/07/14/server-1404-deploy

[RESOLVED] Live Chat Unavailable

Monday, July 26th, 2010

[RESOLVED 26 July 2010 3:20 PM PST]  Live chat services are available now.

[26 July 2010 2:22 PM PST]  Live chat services for premium and concierge residents are currently unavailable. We are working to resolve this issue. Please check back here for updates.

[RESOLVED] Land Purchasing Issues

Wednesday, July 21st, 2010

[RESOLVED 21 Jul 2010, 8:25 PM PDT] The issues with L$ and land purchases have been resolved.

[Updated 21 Jul 2010, 6:40pm PDT] We are still looking into the issues residents are having purchasing land in world. In addition, some residents are having issues with purchasing L$ in-world. We are investigating both issues and will provide further updates when we have more information.

[Posted 21 Jul 2010, 5:30pm PDT] Some residents are currently experiencing issues surrounding purchasing land at this time. We are investigating the cause of these issues. Please keep an eye on this blog post for updates.

[RESOLVED] L$ Purchases are not available for some residents

Tuesday, July 20th, 2010

[Resolved 20 Jul 2010, 11:36pm PDT] We have resolved the issues that residents were having purchasing Linden Dollars (L$) and updating their payment methods. If you are still having trouble purchasing L$ or updating your payment method please contact support.

[Posted 20 Jul 2010, 9:36pm PDT] We are aware that some residents are experiencing issues purchasing Linden Dollars (L$) and updating their payment methods.  We are investigating the cause of these issues.  Please watch this status blog for additional information.  We will update this post as we have additional information available.

Ongoing Transatlantic Connectivity Issues

Tuesday, July 20th, 2010

We’re aware that a number of Residents are currently affected by international network routing issues which are keeping them from logging in to Second Life.

The problem appears to be decentralized and not with the Second Life servers, facilities or networking, appearing most frequently on connections in and around Europe, particularly The Netherlands. While we are monitoring the issues, we’re unable to assist with correcting the problem.

If we do get some useful news, we’ll update you here.

Search outage on Marketplace

Thursday, July 15th, 2010

[POSTED 4:10pm PDT]  We had an outage this afternoon that affected search on the marketplace.  At this time, we are working on rebuilding the index and it should be fixed shortly.  Please monitor this blog for any new updates.

Public JIRA & WIKI Maintenance Thursday, July 15th

Thursday, July 15th, 2010

[POSTED 8:00am PDT]  From 11:00pm until 1:00am Thursday, July 15th, we will be performing routine maintenance on our public JIRA and Wiki sites.  During this time, please refrain from posting any new JIRA issues or Wiki articles, as they may not be saved.  Please monitor this blog for any new updates.