Archive for June, 2010

[Resolved] Login and Inworld Issues

Tuesday, June 29th, 2010

[Resolved 29 Jun 2010, 5:10pm PDT] We have resolved the issue surrounding login and inworld issues. Feel free to resume normal L$ transactions and the rezzing of no-copy objects.

[Updated 29 Jun 2010, 4:15 PDT] Investigation continues into the login and inworld issues. Please continue to check back for more information.

[Posted 29 Jun 2010, 2:15pm PDT] We’re currently experiencing some login and inworld issues. This is being investigated and we’ll post here when we have more information. Please do not make any L$ transactions or rez no-copy objects for the time being.

[Resolved] Blogs and Forums Down for Maintenance

Tuesday, June 29th, 2010

[Resolved 29 Jun 2010, 5:06pm PDT] Earlier today we completed the routine maintenance on our blogs and forums. Our apologies for the late update.

[Posted June 29, 2010 10:00am PDT] We will be performing routine maintenance for blogs and forums, this will be down for approximately 5 hours, beginning today at 7:00am PDT.

[RESOLVED] Support Planned maintenance - Live Chat and Tickets

Tuesday, June 29th, 2010

[Posted June 29 2010 1:25pm PDT] Maintenance is complete and the support portal is available again.

[Posted June 29 2010 1:00pm PDT] The support portal will remain down for another 20 minutes or so. We’ll update here when it is back online.

[Posted June 29, 2010 11:10am PDT] The Support portal is down for planned maintenance. Please check back here for updates.

[Posted June 28 2010- 4:30pm Pacific] Live chat and the ticket system will be unavailable tomorrow (June 29) from 11am-1pm Pacific while we perform some maintenance.

Server 1.40.2 Deploy

Tuesday, June 29th, 2010

[POSTED July 29, 2010 9:55am PDT] The pilot roll out is complete. Remaining regions will be upgraded on July 1, 2010.

[POSTED June 29, 2010 9:44am PDT] The pilot roll out is currently in progress.

[June 28 2010, 4:30pm Pacific] Server 1.40.2 will be deployed to 20% of the grid on June 29, starting at 7am Pacific. The remaining regions will be upgraded on July 1, again starting at 7am. See here for details.

[RESOLVED] Search and other inworld functions running slowly

Thursday, June 24th, 2010

[RESOLVED] The issues have been resolved.

[POSTED 7:46 PM PST] We are currently experiencing some problems with inworld search, viewer help, Linden Homes functions, quickbuy of L$, and possibly some other functions as well. These may run more slowly than usual or be temporarily unavaiable. Please check back here for updates.

[POSTPONED] Blogs & Forum Maintenance Thursday 7am Pacific

Wednesday, June 23rd, 2010

[UPDATE 23rd June 2010 3:15 PM Pacific]  This maintenance has been postponed.  We’ll update you when it has been rescheduled.

[22nd June 2010 8:58AM Pacific] We will be performing routine maintenance for blogs and forums, this will be down for a max of 5 hours Thursday morning at 7am Pacific.

[Resolved] Knowledgebase / Wiki Inaccessible

Monday, June 21st, 2010

[Posted: June 21th 17:08PDT] Access to the wiki has been restored.

[Posted: June 21th 16:50PDT] We are currently experiencing some issues connecting to the wiki ( We are aware of the issue and are working to get it resolved. Please watch here for further updates.

[RESOLVED] Server Maintenance June 21, 2010 - Complete

Monday, June 21st, 2010

[RESOLVED 8:02am PDT] The scheduled server Maintenance is complete.

[Posted: June 17th 16:22pm]  On Monday, June 21, 2010 at 5:30am PDT, we will be performing server maintenance that will affect a small number of residents.  During this time, those residents may be logged off.  We expect this maintenance to last approximately 90 minutes.  Please watch this post for any new updates.

[RESOLVED] Knowledgebase / Wiki Inaccessible

Friday, June 18th, 2010

[Resolved: June 18th 14:44 PDT] The knowledge base can be accessed again

[Posted: June 18th 14:15PDT]  Our knowledge base is currently down. We are working to resolve the error message you receive currently when viewing the knowledge base. Please check back to this blog for resolution.

[RESOLVED] Server 1.40 Deploy

Thursday, June 17th, 2010

[RESOLVED 12:57pm PDT]  We have completed the server rollback at this time.  Regions are now back on the 1.38 server.

[UPDATED 11:15 am PDT] An important clarification: We’re rolling back to an earlier version of the server software. This is not a content rollback, and will not affect recently placed objects or recent modifications to your builds.

[UPDATED 10:55am PDT]  We are in the process of rolling back regions that are on server 1.40 to 1.38 due to some technical issues that affected a small amount of our residents.  Please monitor this blog for any new updates.

[Posted 11:05pm PDT, 15 Jun 2010] Server 1.40 will be piloting this week and deploying in full next week; apologies for the late notice. The big ticket item in this release is the new version of the Havok physics engine (version 7). This has been a very complex piece of software to plug into our system, and has spent much time baking in QA. Still, if you are part of the pilot and notice any physics bugs, please file a JIRA to let us know.

The schedule for the roll is going to be:

  • 2010-06-16 7a: 20% sim pilot roll [1]
  • 2010-06-23 7a: 100% remaining sim roll

More information on Server 1.40 can be found in the Beta Release Notes.

Regions should be down no more than 30 minutes; if your region doesn’t come back up in that time, leave the region name in the forums and we will investigate.

For more information, comments, and updates, visit the Discussion Page.

[1] Details on pilot rolls: