Archive for May, 2010

[RESOLVED] Login Issues 11:30AM May 31st

Monday, May 31st, 2010

[RESOLVED 11:58am PDT] Logins are now back to normal.

[Posted 11:30 am PDT] We are currently experiencing some login issues, a few residents will find they are not able to log in at all. We are currently working on a solution to the problem. Please check this blog for further updates

[RESOLVED] Errors when uploading assets

Sunday, May 30th, 2010

[RESOLVED] May 30th 7:30 PM PDT

[Posted May 30th 2010] Some regions are experiencing errors when uploading assets. We are currently working on a solution. Please check back here for updates.

[RESOLVED] Blog Access is Intermittent

Sunday, May 30th, 2010

[RESOLVED] 4:29 PM PDT

Our blog service provider is investigating why http://blogs.secondlife.com is flickering in and out of service. We’ll update you as soon as we know anything more.

[RESOLVED] Temporary Login Issues 11AM, May 30th

Sunday, May 30th, 2010

[RESOLVED 12:30PM PDT] All login issues have been fixed, and residents will be able to log in to Second Life as normal.

[Posted 11AM PDT] We are aware of some login issues, some residents will find they are not able to log in at all. We are currently working on a solution. Please check this blog for further updates.

[RESOLVED] Temporary login Issues 7:30am, May 29th

Saturday, May 29th, 2010

[RESOLVED 8:24am PDT]  All login issue have been fixed, and residents will now be able to log into Second Life as normal.

[7:30 AM PDT] We are aware of some login issues, some residents will find they are not able to log in at all. We are currently working on a solution.  Please check this blog for further updates.

[RESOLVED] Database Maintenance May 27th 2010

Wednesday, May 26th, 2010

[RESOLVED May 27 9:31am PDT] The scheduled database maintenance has been completed.

[POSTED May 26th 11:55am PDT]  Beginning at 05:30 PDT on Thursday, 27 May, we will be performing maintenance on one of our databases. During this maintenance, some residents will not be able to access or remain logged in to Second Life. The estimated time for maintenance is approximately one hour. Please check this blog for updates on the maintenance’s progress.

[RESOLVED] Server 1.38.6 Deploy

Tuesday, May 25th, 2010

[RESOLVED May 26th 12:45pm PDT]  We have completed the deployment of Server 1.38.6 to all remaining simulators.

[UPDATE May 26th 7:03am PDT]  The rollout of 1.38.6 to the remaining simulators has begun. We will update this post if there are any difficulties or when the deploy is officially complete.

[UPDATE May 25th 10:03am PDT]  We have completed today’s portion of the deployment.  We will be completing the rest of the deployment on the remaining regions as noted below.  Please continue to watch here for any new updates.

[POSTED May 25th 8:50am PDT]  We have an important internal tool update that needs to be pushed out  to all the simulators.  The schedule for the rolling restart is:

  • 2010-05-25,  7a - 12p: Pilot sims[1] (20%)
  • 2010-05-26,  7a - 12p: Remaining sims (80%)
Regions should be down no more than 30 minutes.  If your region is down for a longer period of time, please leave a comment at http://blogs.secondlife.com/message/223991#223991 with the region name and we’ll look into it.

[Resolved] Teleport issues

Friday, May 21st, 2010

[Resolved 21 May 2010, 10:45am] The teleport and region access issues from yesterday have been resolved. If you are still unable to teleport into a region, or if your region is down for more than an hour, please contact support so we can investigate the issue.

[UPDATE 21:40 PDT] We are continuing to work to correct this issue.  Please continue to check this blog for updates.

[UPDATE 7:47pm PDT] We are continuing to work on this issue and some residents may encounter regions which as not accessible. Please continue to check this blog for updates.

[UPDATE 3:52pm PDT]  Some residents may still be experiencing issues accessing certain regions.  We are still working on these regions and will update this blog with any new information.

[UPDATE 2:37pm PDT]  Work is still continuing on region accessibility.  Please monitor this blog for any new updates.

[UPDATE 12:52pm PDT]  We are still working on the region issue at this time.  Some regions are still inaccessible via teleport or region crossing.  Continue to monitor this blog for any new updates.

[UPDATE 11:20am PDT]  We are currently working on an issue that is causing some regions to be inaccessible to residents. While the region is inaccessible it cannot be reached via teleport, neighboring region, or login. The repair process is ongoing and we will continue to update the blog as more information becomes available.

[UPDATE 10:35AM PDT]  We are continuing to work on the issues some residents may be experiencing while attempting to teleport.  Please watch here for any new updates.

[9:43 AM Pacific] We are aware of some issues with teleporting between regions and are working on a solution. If a teleport fails, please wait a minute and then try it again.  Please check this blog for updates.

[RESOLVED] Live chat currently unavailable

Wednesday, May 19th, 2010

[8:30pm Pacific] This issue has been resolved and live chat is available again.

[7:00 pm Pacific] The live chat function at secondlife.com/support is currently unavailable. We’re working to get this issue resolved as soon as possible. The ticket portal is available as well as the billing support lines and concierge phone support.

XStreetSL Purchases Unavailable 9am, May 19th

Tuesday, May 18th, 2010

In order to do some maintenance to the XStreetSL Marketplace, purchasing will be unavailable for approximately an hour at 9am on Wednesday, May 19, 2010. If there are changes to this schedule, we will update this post.