Second Life Grid Status Reports

[Updated 12 Apr 2010, 12:45pm PDT] The maintenance on the Support Portal scheduled from 2:00am to 5:00am PDT tomorrow (13 Apr) is still on track. Please check this post for further updates.

[Posted 10 Apr 2010, 9:28am PDT] Our Support Portal will be down for scheduled maintenance on Tuesday, April 13th, 2010 from 2:00am to 05:00am PDT. Support tickets and Live Chat will be unavailable during this time. Telephone support will not be affected.

[RESOLVED] Voice issues on this post have been resolved.

[Updated, 12 Apr 2010, 5:23am PDT] We are still investigating the voice outage issue as we are seeing this problem once more. Please keep an eye on this post for more updates.

[10:00pm PDT] [RESOLVED] The voice issues have been resolved. If you continue to experience issues activating voice on your parcel please contact support.

[Updated, 11 Apr 2010, 3:52pm PDT] We have located the problem causing voice issues and are working on a solution. Please check this blog for any further updates.

[Updated, 11 Apr 2010, 11:50am PDT] We are still investigating the voice outage issue that is affecting many regions and are working toward fixing the issue. Please keep an eye on this post for more updates.

[Updated, 11 Apr 2010 9:10am PDT] This is similar to last night’s issue in that we are aware that there are a number of mainland regions that are experiencing voice outages. We are investigating this and working towards a speedy resolution.

[Updated, 11 Apr 2010] The voice outage that was experienced last night has now been resolved.

[Posted, 10 Apr 2010, 9:15pm PDT] We’re currently experiencing voice outage issues that are affecting predominantly mainland regions. We’re investigating this issue and will post here when we have more information.

[Resolved April 11, 3:00am PDT] The scheduled maintenance has finished on time.

[Updated April 11, 1:00am PDT] Maintenance on the Issue Tracker and Wiki has commenced. Please check back shortly for further updates on it’s progress.

[Posted 10 Apr 2010, 9:15am PDT] On Sunday, April 11th from 1am to 3am PDT we will be conducting maintenance on our Issue Tracker (jira.secondlife.com) and Wiki (wiki.secondlife.com). During this time there may be times when either or both services will be inaccessible.

[9:25pm PDT] [RESOLVED] The connectivity issues have been resolved. Please contact support if you continue to experience this issue.

[POSTED 12:13pm PDT]  We are currently investigating regions which may be causing some residents to crash wile attempting to teleport out, as well as misrepresenting land and group information.  Please contact support at www.secondlife.com/support and watch this blog for any new updates.

[RESOLVED] All of the regions affected have been restarted and the maintenance has been completed.

We will be starting a minor maintenance procedure which will result in about 500 regions needing to be restarted. They will be given a 5 minute warning before restarting. We do not expect them to be down for more than a few minutes. If they are offline for more than 30 minutes please contact support and let us know.

[8:55pm Pacific] [RESOLVED] This issue has been resolved and the affected regions should be back to normal. If you are still experiencing issues with outbound TPs, problems with rezzing items and issues bringing up information in About Land for a particular region, please contact support via live chat or by submitting a support ticket.

[UPDATE #3 8:20pm Pacific] Our efforts to resolve the network issues affecting some functionality in world continues.  While progress is being made, there are still several hundred regions being affected.  Please refer to this blog for further updates and thank you for your patience.

[UPDATE #2 4:53pm Pacific] We are continuing our work on the affected regions.  During this work, residents may notice an increase in failed teleports or information loading.  Please continue watching this post for new information.

[UPDATE 12:08pm Pacific] We are currently restarting the affected regions.  Please watch this post for new information as it becomes available.

[Posted 10:05am Pacific] We are having an issue where certain regions are experiencing issues with outbound TPs, problems with rezzing items and issues bringing up information in About Land. We are currently investigating the problem and will post updates here with new information as it becomes available.

[3:30pm Pacific] [RESOLVED] This issue has been resolved and all affected regions should now be back online. If you experience an issue with a region being offline for more than half an hour, please contact live chat support or file a support ticket.

[Update #3 2:25pm Pacific] We’re still actively working to resolve this issue, and get these regions back online as soon as possible. Please stay posted for updates.

[UPDATE #2] We’ve received word from our network service provider that all regions should be available in approximately an hour.  We ask that you continue to watch this thread for any new updates.

[UPDATED] If you are having issues logging into a certain region, it may be that region is offline.  We do ask that you log into a different region.  Instructions on how to log in at a specific location can be found here:  http://wiki.secondlife.com/wiki/Changing_your_login_location

[POSTED 8 April 2010] Some regions are currently offline and we are working to restore them.  This may also affect residents ability to TP, and we do ask that you refrain from making any transactions at this time.  We ask that you please watch this thread for any new updates.

[Resolved 6:20am PDT] Telephone support is now available again.

[Posted 6:10am PDT] We’re currently experiencing some connectivity issues with our phone support system. Billing, Concierge and password reset phone support is unavailable at this time. We are working on this issue and will post here when we have more information.

[Resolved 7 Apr 2010, 7:39am PDT] The scheduled maintenance for this morning has finished.

[Updated 7 Apr 2010, 6:00am PDT] Scheduled maintenance has begun.

[Updated 6 Apr 2010, 6:40pm PDT] We are still on schedule for the maintenance scheduled for 6:00am PDT tomorrow morning. We will post when the maintenance begins and completes. Please watch this post for more information.

[POSTED April 5th, 2010, 11:00 am PDT] Starting at 6:00am PDT on Wednesday, April 7th, we will be conducting server maintenance for approximately 90 minutes.  Some residents may be logged off during this time, and you may want to refrain from making any purchases during that time.  Please watch this post for any new updates

[Posted 3:25pm PDT] We’re aware of high level issues affecting various Internet Service Providers, including some of the traffic between our data centers. If you are experiencing slowness when saving or rezzing items and with teleports, this is most likely the cause.