Archive for April, 2010

[RESOLVED] Performing maintenance tonight

Friday, April 30th, 2010

[RESOLVED 01:33] Tonight’s maintenance is completed.

[UPDATE 23:50] Tonight’s maintenance includes correcting voice issues on some mainland regions and is continuing.  It will be completed as soon as possible.  Please refer back to this post for updates.

[7:45pm PDT] We have started maintenance. Please refer back to the blog for updates.

[6:05pm PDT 30 April 2010] We will be performing maintenance tonight which will cause some regions to be restarted. They should come back up very quickly. Please let us know if a region does not come back online within 30 minutes. Please follow this blog for updates.

[RESOLVED] Server Maintenance 30 Apr 2010

Thursday, April 29th, 2010

[RESOLVED 9:06AM PST] The server maintenance has been completed.  Residents will now be able to log in as normal.

[UPDATE 6:16AM PST] The server maintenance will take longer than expected. We will update you as soon as this has been completed.

[5:30am PST - 8:00am PST]  We will be performing some maintenance and upgrades to our network tomorrow morning starting at 5:30am PDT. The maintenance is expected to proceed for approximately 2 hours and 30 minutes. During that time you may experience an inability to login and/or you may be logged out.

[RESOLVED] Isolated voice issues

Thursday, April 29th, 2010

[3:20pm PDT] Voice issues have been resolved.

[2:55pm PDT]  We are currently experiencing isolated voice issues inworld. We are working to correct the issue as quickly as possible. Please check back with this blog for updates.

[RESOLVED] Some logins still affected

Wednesday, April 28th, 2010

[9:09 pm PDT] [RESOLVED] Logins have been restored.

[8:17 pm PDT] [UPDATE] Some residents may still encounter an error message when trying to login.  If you have trouble logging in, please wait 5 minutes and try again.  We are continuing to correct these issues. Please refer back to this blog for updates.

[6:58 pm PDT] [REOPENED]  Some residents may still encounter an error message when trying to login.  If you have trouble logging in, please wait 5 minutes and try again.  We are working quickly to correct these issues. Please refer back to this blog for updates.

[6:35 pm PDT] [RESOLVED] All services have been restored and logins enabled.

[5:22pm PDT] [UPDATE] Logins are enabled for most residents. Some residents may still encounter an error message when trying to log in: “The inventory system is currently unavailable.” There are isolated issues of region border crossings. We are working quickly to correct these issues. Please refer back to this blog for updates.

[3:28pm PDT] [UPDATE] XstreetSL is now back online. Land Store is also back online. We also give the all-clear for L$ transactions. Logins are enabled for most residents. Some residents may still encounter an error message when trying to log in: “The inventory system is currently unavailable.” Isolated issues of region border crossings. A small number of regions are still offline.. We are working quickly to correct these issues. Please refer back to this blog for updates.

[2:26pm PDT] [UPDATE] XstreetSL is now back online. Land Store is also back online. We also give the all-clear for L$ transactions. Logins are enabled for most residents. Some residents may still encounter an error message when trying to log in: “The inventory system is currently unavailable.” Isolated issues of region border crossings. A small number of regions are still offline.. We are working quickly to correct these issues. Please refer back to this blog for updates.

[1:00pm PDT] [UPDATE] Logins are enabled for most residents. Some residents may encounter an error message when trying to log in. Some regions are still offline.. We continue to work quickly to correct these issues. Please refer back to this blog for updates.

[12:00pm PDT] [UPDATE] Registrations are now enabled. Logins are enabled for many residents. Some residents may encounter an error message when trying to log in. Some regions are still offline.. We continue to work quickly to correct these issues. Please refer back to this blog for updates.

[10:56am PDT] [UPDATE] Registrations are now enabled. Logins are enabled for many residents. Some residents may encounter an error message when trying to log in. Some regions are still offline.. We continue to work quickly to correct these issues. Please refer back to this blog for updates.

[9:36am PDT] [UPDATE] Registrations are now enabled. Logins are enabled for many residents. Some residents may encounter an error message when trying to log in. Some regions are still offline.. We continue to work quickly to correct these issues. Please refer back to this blog for updates.

[8:36am PDT] [UPDATE] Registrations are now enabled. Logins are enabled for many residents. Some residents may encounter an error message when trying to log in. Some regions are still offline.. We continue to work quickly to correct these issues. Please refer back to this blog for updates.

[7:40am PDT] [UPDATE] Logins are enabled for many residents. Some residents may encounter an error message when trying to log in. Some regions are still offline.. We continue to work quickly to correct these issues. Please refer back to this blog for updates.

[6:15am PDT] [UPDATE] Logins have been re-enabled for most residents and we have approximately 30% of the affected regions back online. However, we still have many more to go.  If your login fails please wait 15 minutes before trying again and try logging in to a different region. Please continue to avoid transactions until we have given the all clear.

[5:23am PDT] [UPDATE] Work continues to restore all services.

[4:23am PDT] [UPDATE] We are continuing work to bring services back online.

[3:23am PDT] [UPDATE] We are still working on rectifying the problems and will let you know when that changes.

[2:21am PDT] [UPDATE] Work continues to bring services back online.

[1:23am PDT] [UPDATE] We are continuing our work to bring our services back online and will keep you updated here.

[29th April 2010 - 12:30am PDT] [UPDATE] We are continuing to investigate current issues and will post updates here as we have them.

[11:23pm PDT] [UPDATE] Logins, the Land Store, the LindeX, XstreetSL.com and registrations have been disabled as we continue to work on these issues.

[10:45pm PDT] [UPDATE] Logins are currently still down. The website and support portal have come back online, though they may be slow to load or experience errors. XstreetSL.com is inaccessible as well. We’re working to resolve this as quickly as we can - please continue to check back for updates.

[9:45pm PDT] [UPDATE] Logins and secondlife.com, including the support portal, continue to be inaccessible as we work to resolve this issue. Please check back here for updates.

[9:15pm PDT] [UPDATE] Secondlife.com and access to live chat and support tickets are also currently affected, and unavailable for the time being.

[9pm PDT] We’re currently experiencing login and inworld issues. We’re investigating the cause and scope of this issue and will post here when we have more information. Please do not rez no-copy objects or make transactions for the time being.

Server Maintenance 27, 28, 29 Apr 2010

Tuesday, April 27th, 2010

[Posted 27 Apr 2010, 4:05pm PDT] Starting around 10pm and going til 3am each day starting 27 April, we will be conducting server maintenance. Some residents maybe logged off during this time. A 5 min notice will be given prior to each region restart. Please watch this blog for any further details.

[RESOLVED] Planned Maintenance: Network Upgrades

Tuesday, April 27th, 2010

[RESOLVED - 06:07am Pacific]  Maintenance is now complete.

[4.40am Pacific]  We will be performing some maintenance and upgrades to our network this morning starting at 5am PDT. The maintenance is expected to proceed for approximately 2 hours. During that time you may experience brief packet loss and possible failed/slow teleports.

Planned Maintenance

Monday, April 26th, 2010

[7:15pm PDT] We will be restarting approximately 400 regions tonight for maintenance reasons, starting at 10pm PDT.

[Cancelled] Blog Maintenance April 26th 2010

Thursday, April 22nd, 2010

[UPDATED April 26th 7:29am PDT] The Planned maintenance on the blog at blogs.secondlife.com has been postponed. The blog will be available as normal. We will update the blog as soon as we have new information to share.

[POSTED April 22nd 4:23pm PDT] On Monday, April 26th 2010, we will be perfoming maintenance on our blog at blogs.secondlife.com.  Maintenance will begin at 8:30am PDT and should last approximately 30 minutes.  During this time, the Blogs and Forums will both be unaccessible.

[RESOLVED] Payment Process Maintenance

Thursday, April 22nd, 2010

[RESOLVED 8:48am PDT] Payment Process Maintenance is finished, payment information can be updated and the LindeX market is back up.

[POSTED April 22nd 2010 8:15am PDT] We are currently updating our payment processing methods, so we do ask that you please refrain from updating any payment information, as the changes will not take effect.  The LindeX market buy will also be down at this time as well.  This maintenance is expected to last approximately 30 minutes.

[RESOLVED] Server Version 1.38.1 Release

Wednesday, April 21st, 2010

[RESOLVED 21 Apr 2010 12:00pm PDT] The rolling restart has been completed.

[Updated 21 Apr 2010, 7:00am PDT] We are now beginning the server deploy for the remaining regions.

[Updated 15 Apr 2010, 7:00am PDT] The pilot roll is complete.

[Updated 14 Apr 2010, 11:00am PDT] We have currently completed 20% of today’s rolling restart and will update with further announcements here.

[Posted 14 Apr 2010, 7:00am PDT] Hi everyone, another server deploy is upon us! The schedule for the rolling restart is thus:

  • 2010-04-14,  7a - 12p: Pilot sims[1] (20%)
  • 2010-04-21, 7a - 12p: Remaining   sims (80%)

Regions should be down no more than 30  minutes.  If yours is down longer than that, please leave a comment with the region name and we’ll look into it.

For more information,  comments, and updates, visit the Discussion Page.

[1]  Details on pilot rolls: https://wiki.secondlife.com/wiki/Agni_Pilot_Regions