Archive for March, 2010

[RESOLVED] Support Portal Currently Offline

Wednesday, March 3rd, 2010

[10:22pm PST] The Support Portal is back online.

[Posted 10:05pm PST] We are currently experiencing issues with the Support Portal. Until we restore access to the Support Portal, residents will not be able to create tickets or speak to a live chat agent. For abuse issues, please continue to use our abuse report system. Telephone support is still available. We are working to resolve this issue and will update you here with further information.

[RESOLVED] Viewer 2 Log in Announcement Error

Wednesday, March 3rd, 2010

[RESOLVED - 11:03am] Viewer 2 Log in announcement error has been taken down.

[10:16am PST]  We are aware that the Viewer 2 Beta login screen is now indicating that residents are logging into the beta grid, when they are, in fact, actually logging into the Main Grid.  This announcement will be taken down later today. All transactions on this grid are live and will be applied to your Linden balance as it would normally. Check back here for any updates.

Maintenance on Wednesday

Wednesday, March 3rd, 2010

[Updated 10:27AM PST] The Xstreet maintenance has been completed.

[Updated 8:12AM PST] The maintenance has begun. XStreet will also be down during this time.

[Updated 5:01 am PST] The maintenance is due to commence shortly. Please check back for more information as it becomes available.

[7:38 AM Pacific] On Wednesday from 5am to 7am Pacific there will be downtime to carry out vital maintenance. During this time you will be logged off and unable to log on again for approximately 20 minutes. This will not impact all residents and should you be logged off for more than 20 minutes please contact support for further information. 

At 8am approximately xstreet will also be down for an hour to carry out maintenance.

We will update when both are due to commence.