Archive for March, 2010

[RESOLVED] Server Maintenance April 1st at 6:00am PST

Wednesday, March 31st, 2010

[RESOLVED April 1st 2010, 11:29am PST] All maintenance has been finished at this time, we thank you for your patience.

[UPDATED April 1st 2010, 06:09AM PDT] Server Maintenance has begun

[POSTED March 31st, 2010, 04:28 pm PDT] Starting at 6:00am PST on Thursday, April 1st, we will be conducting server maintenance for approximately 90 minutes.  Some residents may be logged off during this time, and they may want to refrain from making any purchases during that time.  Please watch this post for any new updates.

[RESOLVED] Land Store purchase issues

Tuesday, March 30th, 2010

[RESOLVED March 30, 12:22AM] The Land Store issue are now resolved.

[March 30, 11:32pm PDT] We are currently experiencing issues with Land Store purchases. We recommend waiting to do any Land Store purchases until this issue is resolved. We are working quickly to correct the problem and ask that you check back with this blog post for updates.

Server Version 1.38.0 Release

Monday, March 29th, 2010

[Posted 29 March 2010, 10:05pm PDT] Hi everyone, another server deploy is upon us! The schedule for the rolling restart is thus:

  1. 2010-03-30, 7a - 12p: Pilot sims [1] (20%)
  2. 2010-04-06, 7a - 12p: Remaining sims (80%)

Regions should be down no more than 30 minutes. If yours is down longer than that, please leave a comment with the region name and we’ll look into it. This thread will be updated with the status of the deploy when it begins.

For more information, comments, and updates, visit the Discussion Page.

[1] Details on pilot rolls: https://wiki.secondlife.com/wiki/Agni_Pilot_Regions

Land Auction Site Maintenance March 31, 9:30pm Pacific

Monday, March 29th, 2010

On March 31, 2010, between 9:30pm and 11:30pm Pacific there will be maintenance on the system which runs our land auctions. During this time the website may be unreachable, and there may be intermittent failures for bid placement. We apologize for the inconvenience. If any changes occur in this planned schedule, we will update this post.

[Resolved] Server Maintenance March 29th at 6:00am PST

Monday, March 29th, 2010

[RESOLVED] Maintenance has now been completed.

[UPDATE March 29th 2010 6:21AM PST] Maintenance has now begun.

[POSTED March 26th 2010 8:07am PST] Starting at 6:00am PST on Monday, March 29th, we will be conducting server maintenance for approximately 90 minutes.  Some residents may be logged off during this time, and they may want to refrain from making any purchases during that time.  Please watch this post for any new updates.

[Resolved] Login and inworld issues

Thursday, March 25th, 2010

[Resolved 11:25 pm PDT] We have resolved the hardware issues that were affecting some residents.

[Posted 9:30pm PDT]  We’re currently experiencing some hardware issues that will affect a small number of residents. Those residents will experience issues with rezzing inventory if inworld, and login issues otherwise. Please stay posted and we’ll update here when we have more information.

[RESOLVED] Issue Tracker and Wiki currently unavailable

Thursday, March 25th, 2010

[RESOLVED] The Issue Tracker and Wiki are both once again working as normal.

[POSTED 25 MARCH 2010] Our Issue Tracker and Wiki are currently unavailable at this time.  We are aware of the issue and are working to get it resolved as soon as possible.  Please watch this post for any new updates.

Phone Support Maintenance, March 24th

Wednesday, March 24th, 2010

[Posted 23 Mar 2010, 10:00pm PDT] On March 24, 2010 starting at 11pm PDT, our phone support system will be taken down for scheduled maintenance. Phone support will be unavailable from 11pm PDT on March 24th until approximately 3am PDT on March 25th. During this time, support tickets, live chats, and abuse reports will still be available.

Issue Tracker and Wiki Maintenance Thursday, March 25th

Wednesday, March 24th, 2010

[POSTED March 22, 2010 11:15am PDT] Our issue tracker (jira.secondlife.com) and public Wiki will both be down for maintenance on Thursday, March 25th at 11:00PM PDT, and will last until until 2:00AM PDT on March 26th.  During this time, we do ask that residents refrain from posting any new issues, nor edit any wiki pages, as the system may be restarted and they will not be saved.

[Resolved] Intermittent Issues

Wednesday, March 24th, 2010

Residents should be able to log in as normal. If you are experiencing the L$-1 on your Linden balance, please restart your client and it should restore your balance to the correct number.

[1:21 am PDT] Some residents may experience login failures, Linden balance errors, and possible inventory transfer issues. Please refrain from conducting any transfers for the moment. We are currently investigating the situation and working towards a resolution, please check back shortly for further updates.