Archive for February, 2010

« Older Entries
Newer Entries »

[UPDATE] Server 1.36 Deploy

Wednesday, February 17th, 2010
[UPDATED 17 FEB 2010 11:00AM PST]  We have restarted the 1.36 Server Deployment.  We apologize for any incovenience this may cause our residents.  Again, regions should be down for no longer than 30 minutes at a time.  If yours is down for longer, please comment with the region name and we will look into it.  We appreciate your patience with this.  Thank you.
[Update 17th February 7.10am] We are starting this deploy and will update again when it has completed.
[updated Feb 16, 2010 at 11:10 am PST]  We’re rolling back the deployed code.   Approximately 50% of the even-numbered regions will experience another restart this afternoon as we revert to the prior release.
We’ve tentatively scheduled re-release commencing tomorrow.
We’ll be providing more detailed information on this rollback shortly.  For now: If you have an inworld vending device that’s suddenly and repeatedly resetting itself, that’s the bug that has us rolling the server code back.
Your vendors should return to normal operation after your region restarts with the older version of the simulator code this afternoon.  If not, please contact Support.
[updated Feb. 16, 2010 @ 7:10 am PST] The deploy has commenced for the even numbered regions. As stated below, each region should be down for no more than 30 minutes. Thank you for your patience during this process.
[Posted Feb. 9, 2010] Hi everyone, another server deploy is upon us!  The schedule for the rolling restart is thus:
  • 2010-02-10, 7a - 12p: Pilot Regions[1]
  • 2010-02-16, 7a - 12p: Even numbered sims
  • 2010-02-17, 7a - 12p: Odd numbered sims

Regions should be down no more than 30 minutes.  If yours is down longer than that, please leave a comment with the region name and we’ll look into it.  This thread will be updated with the status of the deploy when it begins.

For more information, comments, and updates, visit the Discussion Page .

[RESOLVED] Land Store will be temporarily unavailable.

Wednesday, February 17th, 2010

[RESOLVED 17 FEB 2010 10:45AM PST]  The Land Store is currently up and has been reopened.  We thank you for your patience with this.

The Land Store will be temporarily unavailable between 8:30 am PST and 10:00 am PST in preparation for the Linden Homes launch today. Thank you for your understanding.

[POSTPONED] Network Maintenance Wednesday at 6 a.m. Pacific

Tuesday, February 16th, 2010

[POSTPONED 17 FEB 2010] Network maintenance has been temporarily postponed for now.  We will update the blog with more information as it becomes available.  Thank you.

We’ll be performing required network maintenance tomorrow, 17 Feb, beginning at 6 a.m. Pacific and taking three hours at most.

Logins will remain open and there should be no significant disruption of inworld services. However, Residents may experience isolated TP and transaction failures.

As always, we’ll post here if the scope or scheduling of the work changes.

[Resolved] Inworld, Log-In Issues

Monday, February 15th, 2010

[Resolved 5:30pm PST] We have resolved the hardware issues that were affecting log-ins and inventory access. If you still cannot log in or are having inventory related issues, please contact Support.

[Posted 3:30pm PST] We’re currently experiencing some hardware issues that will affect some residents. Symptoms include inability to log in, and inability to access inventory or rez objects while inworld. We’re working to restore full functionality as soon as possible and will post here when we have more information.

[Resolved] Telephone Support Experiencing Busy Signals

Monday, February 15th, 2010

[Resolved 1:25pm PST] We have resolved the previously reported busy signal issue related to our toll-free telephone numbers.

[Update 12:15pm PST] Our phones are still experiencing the busy signals reported previously. We are working closely with our service provider to resolve the problem . Please continue to check back here for updates.

[Update 11:15am PST] Our phones are still experiencing the busy signals reported earlier. We are working with our provider to resolve the situation. Please check back here for updates.

[Posted 9:45am PST] We are currently experiencing some issues with our telephone support system with some toll-free calls constantly getting busy signals. We are working closely with our provider to rectify the problem. You may want to try the alternate non-toll free number (+1 or 001) 703.286.6277 as an alternative. Please check back here for updates.

Temporary Display Errors with L$ Balances

Sunday, February 14th, 2010

A number of concerned Residents have contacted us regarding unexpected drops in their inworld account balances (usually to -L$1) immediately after purchasing items.

This is a display error, not an accounting issue.  Your actual L$ balance is still there.

If your account balance suddenly drops in this fashion, a quick change of group tags may correct the balance display for you. If not, a relog certainly should.

By way of assurance:  When you pay an inworld vendor or avatar, the recipient does not have the ability to alter the amount of the transaction.  Two healthy precautions you can take to prevent unexpected actual changes to your account balance are:

  • Take your time and read the amount on “Fast Pay” panels before you send payment to a scripted item. Fast Pay panels which offer an option to fill your own amount in can sometimes remember the amount you entered the last time you had a Fast Pay panel open on the same device.
  • Be very, VERY careful to offer Debit Permissions ONLY to scripted items from creators and previous owners with whom you’ve established a trust relationship.
We know this display issue is disconcerting, and we’re tracing it to the source.

[RESOLVED] Login and In-World Issues

Sunday, February 14th, 2010

[Posted 1:36pm PST] [RESOLVED} All logins and inworld issues have been resolved.

[Posted 12:55pm PST] There are current issues that are preventing some logins, as well as affecting in-world transactions, teleports and related actions. Our engineers are working to resolve the issue as soon as possible. In the meantime, please refrain from any sensitive transactions or rezzing any no-copy items.

We will update this blog as soon as more information is available.

[Resolved] Traffic count problems

Sunday, February 14th, 2010

[Resolved Feb 14, 10:10am PST] Parcel traffic numbers should have been calculated correctly today.

[Posted Feb 13, 6:17am PST] We are aware that the traffic numbers gridwide for last night’s run are significantly lower than normal and are working to locate the reason and resolve the issue. Further information will be posted as it becomes available.

Upgrade Maintenance February 13th, 2010 22:00 PST - 2:00 AM PST

Friday, February 12th, 2010

[12:05AM PST] We will be performing some upgrade maintenance starting on Saturday February 13th at 22:00 PST and ending on Sunday, February 14th at 02:00 PST. When the maintenance begins, there may be two outages, with each outage lasting no longer than 15 minutes.  Residents may experience some in-world issues during this time.  Linden Lab appreciates your patience during this necessary upgrade period.

Inventory Maintenance - 11th Feb 2010

Thursday, February 11th, 2010

[RESOLVED] 7:30AM EST - All maintenance on the inventory has now been completed and logins enabled.

[11 February 2010 - 7:06AM EST] Linden Lab will be performing required maintenance on the inventory database.   The upgrade will take up to 30 minutes to complete.  Residents may experience some issues with their inventory during this time.  Linden Lab appreciates your patience during this necessary upgrade period.

« Older Entries
Newer Entries »