Archive for February, 2010

Server Maintenance Thursday at 5 a.m. Pacific

Wednesday, February 24th, 2010

[Posted Feb 24, 2010; 1:35pm PST] We will be performing required server maintenance tomorrow, 25 Feb, beginning at 5:00am PST and lasting for approximately 45 minutes.

Logins and new registrations will be disabled for the maintenance. There should be no significant disruption in services for those in-world.

As always, we’ll post here if the scope or scheduling of the work changes.

[RESOLVED] Avatars United Log In Issues

Tuesday, February 23rd, 2010

[RESOLVED 1:18AM PST] Avatars United web site has now been fix, you should be able to log in as normal. Thank you for your patience.

[Posted Feb 23, 2010; 7:30pm] Some users may experience some errors when attempting to log in to their account on Avatars United. We are aware of the issues and are working to resolve the issue. If you are unable to log in, we recommend you wait a short period and try again. We will update this post when we have more information.

Public JIRA Restart

Tuesday, February 23rd, 2010

[Posted 3:20pm PST] Our vendor will be restarting public JIRA between 1am and 4am PST on February 24th, 2010. Public JIRA should be inaccessible for about 10 to 15 minutes.

[RESOLVED]Teen Second Life search issues (Teen Grid Only)

Monday, February 22nd, 2010

[23 Feb 2010, 4:12pm PST] Search issues on Teen Second Life have been corrected.

[22 Feb 2010, 7:45pm PST] We are experiencing isolated issues with search functions on Teen Second Life where opening the search window may cause the SL viewer to crash for a small set of Teen residents. If you are experiencing this issue, please send us a Support Ticket and we will investigate. We are working to correct the issue as quickly as possible.

[Resolved] Blog site down for maintenance

Monday, February 22nd, 2010

[Resolved 8:16pm PST] The maintenance on has been completed.

[Feb 22, 2010 7:45pm PST] We will be performing very brief maintenance on blog site tonight at 8pm PST. The blog site should be inaccessible for only a few minutes. Please come back here for updates (once the site is back online).

[RESOLVED] Log-in, TP, and In-world Transfers

Friday, February 19th, 2010

[RESOLVED 19FEB2010 1:26 PM PST]  Residents will now be able to log-in as normal.  TP’s and in-world transfers are working correctly as normal.  Thank you for your patience.

[POSTED 19FEB2010 12:55 PM PST]  Some residents may be experiencing issues logging in, and residents in-world may be experiencing issues with teleporting.  We are aware of this and are currently working on it.  Please also hold off on making any in-world transfers as they may not be completed.  This blog will be updated with new information as it becomes available.

[RESOLVED] Some Regions Currently Offline

Thursday, February 18th, 2010

[12:50pm PST] [Resolved] Regions with issues being down after last rolling restart are now back up.

[11:30am PST] We are aware of a small number of regions which are still down after the last rolling restart. We are investigating the problem and hope to have them back up as soon as possible. Please check back here for updates.

[POSTED 18 Feb 2010] [RESOLVED] Update 1.36.2 Release

Thursday, February 18th, 2010

[Feb 18, 2010 1:40pm PST] Resolved - rolling restarts for 1.36.2 are complete.

[POSTED 18 FEB 2010 8:16 AM PST]  We are rolling out the 1.36.2 server release today for some updates to the release yesterday.  This will result in regions being staggered offline for no more than 30 minutes.  You may also view for more information.  Thank you for your patience.

[Resolved] Some regions currently offline.

Thursday, February 18th, 2010

[Resolved @ 7:29 am PST] The small number of regions that were offline have now been restored. Thank you once again for your patience.

[Posted @ 7:00 am PST] There are a small number of regions that are experiencing some technical difficulties. We are aware of this and working to quickly resolve this issue. Thank you for your understanding.

Limited Rolling Restarts tonight and tomorrow night

Wednesday, February 17th, 2010

[Feb 17 2010, 8:45pm PST] Tonight, starting at about 10pm Pacific, running for 4-5 hours, we’ll be changing out some hardware, requiring us to restart the regions that are hosted on that hardware.  The regions should come right back up. If you experience a region that stays down more than 30 minutes, please let us know.