[9:45am Pacific] Support Tickets and Live Chat now restored.
[9:21am Pacific] A fault has occurred with our support portal and both tickets and Live Chat are currently unavailable. Telephone support remains unaffected. We are working to resolve this issue and will update you here with further information.
[10 Jan 2010, 5:20pm PST] [RESOLVED] All services have returned to normal.
[10 Jan 2010, 4:07pm PST] Another power outage has again limited our billing, technical, and outworld support teams. We will post here as more information becomes available. Our apologies for any inconvenience.
[09 Jan 2010, 10:30pm PST] [RESOLVED] All services have returned to normal.
[09 Jan 2010, 8:58pm PST] [UPDATED] Another power outage has again limited our billing, technical, and outworld support teams. We will post here as more information becomes available.
[09 Jan 2010, 8:39pm PST] [RESOLVED] Power has been restored and the support teams are available again.
[09 Jan 2010, 8:25pm PST] Our billing, technical, and outworld support teams are limited at the moment due to a power outage. Concierge phone and live chat and premium live chat support is still available. We will post an update here when this issue is resolved.
[January 9 2010 9:05pm Pacific] [RESOLVED] Server maintenance is complete, thank you for your patience.
[Posted Jan. 9th 2010 3:46PM PST] We will be conducting some routine server maintenance that may briefly affect some regions and residents. We apologize for any inconvenience this may cause. Please watch this blog for any new updates as they become available.
[Resolved Jan. 8 2010 1:57 AM PST] The missing data issues from Wednesday’s JIRA outage and rollback should now be resolved. In tandem with residents re-posting their lost activity, we’ve recovered enough logging information to manually restore all remaining contributions.
[Resolved Jan. 7 2010, 3:16 am PST] The JIRA Service has been re-enabled and any previous changes that were lost have now been restored. This required a restore from yesterday afternoon. Anything that was posted in the JIRA between 13:30 and 20:00 PST on January 6th has been lost and may need to be reapplied. We sincerely apologize for any inconvenience caused while we resolved this matter.
[Updated 9:42pm PST] We are still working on bringing the JIRA service back up and running. Thank you for your patience while we resolve this issue. We will continue to update this blog post with any updates as they become available.
[Updated 8:00pm PST] The issues we were investigating earlier related to JIRA updates not showing on their respective pages has lead us to disable access to JIRA until further notice. Please check this blog for more updates as they become available. We apologize for the inconvenience.
[Posted 7:30pm PST] We are currently experiencing some issues with the JIRA service where recent updates are not showing on their respective pages. We are currently investigating the issue and will update this blog when we know more.
[Completed 7:23pm PST] All of our support tools are available again. Thank you for your patience while we completed this maintenance.
[Posted 4:33pm PST] One of our internal support tools will be unavailable for the next couple of hours for maintenance. Residents making Support requests via phone or Live Chat may be requested to defer some issues to tickets for resolution or to call back after the maintenance has finished.
[RESOLVED 6 Jan 6:30am Pacific] Maintenance has now completed. All services should once again be available. Thank you!
[Update 6 Jan 5:00am Pacific] Maintenance has begun. Please check this page for updates.
[Edited 5 Jan 09 10:30 a.m. added land store and XStreetSL to list of disabled services]
[Bumped 4 Jan 09 2 p.m. Pacific]
Wednesday January 6 2010 at 5:00 a.m. Pacific, we’ll be closing logins and disabling major inworld services for ninety minutes of upgrade work on our databases.
During the maintenance, logins, account registrations, XStreetSL, and the land store will be unavailable, along with Support Ticketing, Live Chat and telephone support.
The Knowledge Base will remain available.
Residents who are in world will not be disconnected when maintenance begins, but will lose access to services such as
We’ll warn in world several minutes before the outage begins, and we’ll post any changes to the scope and schedule of the work here as they develop.
We appreciate that this will inconvenience a number of our Residents. The maintenance work is to enhance the stability and performance of our database-backed services.
[January 3, 2010 5:30 pm PST] This has been resolved and service has been restored for logins and inventory. Thank you for your patience.
[3:11pm PST] An isolated number of residents who have been experiencing the login and inventory issues will be logged out from inworld and will experience a short delay logging back in. We will keep this delay as minimum as possible. Please refer back to this blog for updates.
[3:02pm PST] We are still experiencing isolated issues with logins and inventory. Please refer back to this blog for updates.
[1:01pm PST] We are currently experiencing isolated login issues. You may see extended login times, difficulty logging in or errors in logins. We are also seeing related isolated inventory issues where a small group of residents will only see their default library of inventory. Please refer back to the blog for updates.
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