Second Life Grid Status Reports » Blog Archive » [RESOLVED] JIRA Update Issues

[RESOLVED] JIRA Update Issues

[Resolved Jan. 8 2010 1:57 AM PST] The missing data issues from Wednesday’s JIRA outage and rollback should now be resolved. In tandem with residents re-posting their lost activity, we’ve recovered enough logging information to manually restore all remaining contributions.

We sincerely apologize again for any inconvenience this may have caused anyone while using JIRA, and thank all the residents who re-posted their contributions. Please contact support if you discover that some information is still missing or if you need any further assistance, and we will do our best to help you.

[Resolved Jan. 7 2010, 3:16 am PST] The JIRA Service has been re-enabled and any previous changes that were lost have now been restored. This required a restore from yesterday afternoon. Anything that was posted in the JIRA between 13:30 and 20:00 PST on January 6th has been lost and may need to be reapplied. We sincerely apologize for any inconvenience caused while we resolved this matter.

[Updated 9:42pm PST] We are still working on bringing the JIRA service back up and running. Thank you for your patience while we resolve this issue. We will continue to update this blog post with any updates as they become available.

[Updated 8:00pm PST] The issues we were investigating earlier related to JIRA updates not showing on their respective pages has lead us to disable access to JIRA until further notice. Please check this blog for more updates as they become available. We apologize for the inconvenience.

[Posted 7:30pm PST] We are currently experiencing some issues with the JIRA service where recent updates are not showing on their respective pages. We are currently investigating the issue and will update this blog when we know more.

This entry was posted on Wednesday, January 6th, 2010 at 9:42 pm and is filed under SLGrid Status. You can follow any responses to this entry through the RSS 2.0 feed.