Archive for January, 2010

[RESOLVED] regAPI failures

Friday, January 29th, 2010

[Resolved] 1/29/2010 2:03 pm PST  The issue with the regAPI has been resolved.

1/29/2010 12:35 pm PST
Some residents have been experiencing failures with the Second Life regAPI for certain requests.  We are working on a resolution right now. Please check back to this blog for updates.

[Resolved] Jira.Secondlife.com is down

Thursday, January 28th, 2010

[RESOLVED] 6:51 pm pst, 1/28/2010.  The Second Life Jira website (https://jira.secondlife.com) is back online.

The Second Life Jira website (https://jira.secondlife.com) is down.  We are working on a fix to get it back up as soon as possible.  Please check back to this blog for status updates.

[RESOLVED] Voice Issues

Thursday, January 28th, 2010

[28 Jan 2010 - 3:10am PST] Issues with voice have been resolved. If you are experiencing problems, please relog.

[28 Jan 2010 - 2:50am PST]  We are currently experiencing voice issues in Second Life. It appears to be affecting a small number of our residents and we are working with the engineers to correct the problem Please keep checking back here for updates.

[NOTICE] Second Life Auction Downtime, Wednesday Jan 27th 8:00PM - 9:00 PM PST

Tuesday, January 26th, 2010

The Second Life Auction website ( http://usd.auctions.secondlife.com/ ) will be down for one hour Wednesday January 27th, 2010 between 8:00pm and 9:00pm PST for maintenance.  Please watch this blog for further status updates.

[Notice] Required Maintenance

Monday, January 25th, 2010

[UPDATE 12:21 PM]  Linden Lab will be performing required maintenance tomorrow, Tuesday morning January 26, 2010 at 6 AM Pacific (PST). The upgrade will take up to 3 hours to complete.  Residents may experience
some isolated instances of teleport and transaction failure.  Linden Lab appreciates your patience during this necessary upgrade period.

Group Payout Issues

Sunday, January 24th, 2010

[24 January 2010 8:30PM Pacific] There are currently technical issues with Group Payouts which will be delayed. Our teams are working on resolving this issue as soon as possible. Please watch this blog for any further details.

[RESOLVED] Server 1.34.3 deploy (emergency)

Friday, January 22nd, 2010

[RESOLVED 11:00AM PST January 23 2010] We have successfully completed Server 1.34.3 deployment, we thank you for your patience.

[8:50pm Pacific, January 22 2010] Due to a potent sim-crashing bug, Server 1.34.3 will be deployed tonight / tomorrow.  The roll will begin around 21:00 Pacific.

As with all of our server deploys, each region will be restarted once during one of the rolling restart periods. Most regions should be down no more than 5-10 minutes, although some fraction of the regions will take 20-30 minutes to upgrade. If your region stays down for more than 30 minutes, please contact support. Each region will receive warnings starting 5 minutes before that region is restarted.

[Resolved] Landstore Unavailable

Thursday, January 21st, 2010

[22nd January 2010 1.54AM PST] The landstore is back online and is available to be used. If you notice any errors please contact Customer Support. Thank you.

[21 January 2010 10:30PM PST] We are currently experiencing issues with the Landstore, and will be unavailable until further notice. We will post more details as they become available; check back for updates.

[RESOLVED] Inworld, login issues

Thursday, January 21st, 2010

[21 January 2010, 11PM Pacific] [RESOLVED] Hardware issues have now been fixed and functioning fully. Thank you for your patience.

[9:35pm Pacific] We’re currently experiencing some hardware issues that will affect some residents. Symptoms include inability to log in, and inability to access inventory or rez objects while inworld. We’re working to restore full functionality as soon as possible and will post here when we have more information.

Logins, Inworld Services and Support Down for Maintenance Monday, FEB 8th

Wednesday, January 20th, 2010

[11:00 AM PST]  Monday, February 8, 2010 at 5:00 a.m. PST, we will be closing logins and disabling major inworld services for ninety minutes of additional upgrade work on our databases.

During the maintenance, logins, account registrations, XStreetSL, and the land store will be unavailable, along with Support Ticketing, Live Chat and telephone support.

The Knowledge Base will remain available.

Residents who are in world will not be disconnected when maintenance begins, but will lose access to services such as

» mapping,
» teleport,
» inventory,
» object and L$ transfers, and
» LindeX.

We will  warn in world several minutes before the outage begins, and  post any changes to the scope and schedule of the work here as they develop.

We appreciate that this will inconvenience a number of our Residents. The maintenance work is to enhance the stability and performance of our database-backed services.