Archive for November, 2009

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[RESOLVED] Support Portal Unavailable

Saturday, November 7th, 2009

[1:20AM] The Support Portal is now back online.

[12:40am - 7 November 2009] The Support Portal is currently experiencing issues with both Live Chat and the ticketing system. We are working to resolve this as soon as possible. Please watch this blog for information as it becomes available.

Rolling Restart for Server 1.32 Odds

Thursday, November 5th, 2009

[Nov 5, 7:12am PDT] We will be starting the rolling restarts for odd numbered sim hosts server version 1.32.

As with all of our server deploys, each region will be restarted once during one of the rolling restart periods. Most regions should be down no more than 5-10 minutes, although some fraction of the regions will take 20-30 minutes to upgrade. If your region stays down for more than 30 minutes, please contact support. Each region will receive warnings starting 5 minutes before that region is restarted.

Please refer to the forums for the most up to date information, including release notes, deploy updates, and comments:
http://forums.secondlife.com/showthread.php?t=347401

[RESOLVED] Rolling Restart for Server 1.32 Evens

Wednesday, November 4th, 2009
[Resolved - 11:35 AM PST] Today’s rolling restarts are complete.
[7:51 AM PDT] We will be starting the rolling restarts for even numbered sim hosts server version 1.32.
As with all of our server deploys, each region will be restarted once during one of the rolling restart periods. Most regions should be down no more than 5-10 minutes, although some fraction of the regions will take 20-30 minutes to upgrade. If your region stays down for more than 30 minutes, please contact support. Each region will receive warnings starting 5 minutes before that region is restarted.

Please refer to the forums for the most up to date information, including release notes, deploy updates, and comments:
http://forums.secondlife.com/showthread.php?t=347401


Resolved - Support portal unavailable

Tuesday, November 3rd, 2009

[RESOLVED 3 November 2009, 12:43am PDT] The Support Portal is now back online.

[3 November 09  12:23am] The Support Portal is currently experiencing issues with both Live Chat and the ticketing system. We are working to resolve this as soon as possible. Please watch this blog for information as it becomes available.

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