Archive for November, 2009

[RESOLVED] Login Issues

Tuesday, November 24th, 2009

[4:05pm Pacific] RESOLVED - The maintenance is complete and logins are fully functional again.

[3:45pm Pacific] The maintenance is taking long than expected, and some residents may still be experiencing login issues. We will update this post as more information becomes available.

[2:30pm Pacific] A small number of residents may be impacted by login issues while we perform emergency maintenance. We expect this to be resolved within 30 minutes. We will post here when the issue is resolved.

[RESOLVED] Payment system delays

Tuesday, November 24th, 2009

[RESOLVED] 12:55pm PST The payment system problems that occurred earlier today have been resolved.

We are aware of problems with our or payment services provider. Problems residents may notice are delays in updating credit card information or buying L$ through the Lindex. Users of PayPal should see no such delays. We are in contact with our provider and are working to fix the problem as soon as possible.

[REOPENED] Group Search Error

Sunday, November 22nd, 2009

[22 November 2009, 6:45pm Pacific] REOPENED - Some group details are again not showing in search. Our technical teams are looking into the issue and we will update this post as more information becomes available.

[21 Nov - 6PM PST] Group search issues have now been fixed.

We are aware that at present clicking on groups found in Search results in a “Page Not Available” error. We are investigating and will have an update as soon as we know more or have resolved the issue.

Restarts and Maintenance Tonight Through Tomorrow Night

Thursday, November 19th, 2009

[19 November 09 - 5:15 a.m. Pacific] All in world functions and transactions should be available including new account registration, Second Life logins, and XStreet logins.

[19 November 09 - 5:01 a.m. Pacific] We have started the database cutover and it should take no longer than 30 minutes to complete.  All in world functions and transactions should be available. However, new account registration, Second Life logins, and XStreet logins will be unavailable.

[18 November 09 - 4:00 p.m. Pacific]

Beginning at 7 p.m. Pacific this evening, we’ll be adjusting the performance of roughly 1300 mainland regions, a few at a time.  Tomorrow at 7 p.m. Pacific, we’ll tune another 1300 regions to complete the maintenance.

The only visible impact to Residents within those regions should be a standard restart. There will be a five-minute advance warning for each restarting region.

Also, tomorrow morning beginning at 5 a.m. Pacific, we’re doing a quick database cutover. It should take no longer than thirty minutes to complete. During the cutover, all in world functions and transactions should be available. However, new account registration, Second Life logins, and XStreet logins will be unavailable.

[COMPLETED] Rolling Restart for 1.32.1

Wednesday, November 18th, 2009

[Completed 11:18am PST, Nov 18] The server deploy for odd numbered sim hosts has been completed. This concludes the 1.32.1 server update.

[Update 7:00AM PST Nov. 18, 2009] Server deploy for odd numbered sim hosts has begun.

[Resolved 11:40AM PST] The Rolling Restart of the even numbered sim hosts is complete.

[Update 7:00AM PST Nov. 17, 2009] Server deploy for even numbered sim hosts has begun.

We will be deploying server version 1.32.1 to the main grid during the week of November 17th

. The rolling restart is scheduled as follows:

  • 2009-11-17, Tuesday, 7am - Deploy to even numbered sim hosts
  • 2009-11-18, Wednesday, 7am - Deploy to odd numbered sim hosts
As with all of our server deploys, each region will be restarted once during one of the rolling restart periods. Most regions should be down no more than 5-10 minutes, although some fraction of the regions will take 20-30 minutes to upgrade. If your region stays down for more than 30 minutes, please contact support. Each region will receive warnings starting 5 minutes before that region is restarted.

Please refer to the forums for the most up to date information, including release notes, deploy updates, and comments:

Scheduled Maintenance Thursday, November 19th

Wednesday, November 18th, 2009

During this scheduled maintenance, starting at 5:00am PST and projected to last until 5:30am PST, logins to Second Life and XStreetSL will be blocked and new registrations will not be available while we carry out a minor upgrade to a central database server. All in-world functions should continue to work normally.

[Resolved 1:47AM PDT]Support Portal Down

Wednesday, November 18th, 2009

[1:47am PDT] Service to support tickets has been restored. The support portal should be functioning normally. Thank you for your patience.

[00:51] AM PDT]  Live chat is now available from the support portal.   Support tickets are still down at the moment.

[00:17 AM PDT] Our support portal is currently down.   Residents will not be able to access live chat or submit tickets at this time.  Phone lines however, are still available.

[Resolved 1:49am PDT] We are performing Emergency Maintenance

Tuesday, November 17th, 2009

[Nov 18 10:25 PDT] Maintenance has completed. Thank you for your patience.

[Nov 18 10:25pm PDT] We are performing emergency maintenance currently. There will be isolated login failures and possible log outs. Please monitor this blog post for updates.

[RESOLVED] Notecards Saves & Uploading Images Issue

Tuesday, November 17th, 2009

[Resolved] 1:02pm PST - This issue has been resolved.

We are experiencing some issues that affects saving notecards and uploading images.  This issue is being addressed and should be fixed shortly.  We will update any changes.

[RESOLVED] Issues with delayed LindeX transactions

Monday, November 16th, 2009

[Nov 16, 10:30pm PST] Issues with LindeX have been resolved. Sorry for any inconvience this might have caused.

[Nov 16, 7:00pm PST] We are currently experiencing some issues with LindeX that may result in a delay with LindeX transactions being processed for some residents. We are working on resolving the issue as soon as possible. Please watch this blog for any additional information.