Archive for October, 2009

[Resolved] Login Issues

Monday, October 19th, 2009

[19th October 09 1.19AM] This has now been resolved. Logins are working correctly.

[19 October 09 11:20PM]  We are currently experiencing some issues with our logins. We are working to resolve this as soon as possible and will update with any further information.

Viewer 1.23.5 Update Available

Thursday, October 15th, 2009

We recently made several changes to the Second Life servers to address a potential security issue. To take advantage of the recent server upgrades and ensure that Second Life functions as you expect, we have released a new version of the Second Life Viewer.

Residents using the Official and Release Candidate versions of the 1.23.4 Viewer are required to update to version 1.23.5. Those of you still using version 1.22.11 will be offered version 1.23.5 as an optional update. If you choose to remain on 1.22.11, you may notice changes in the way notecard editing behaves. If you use a viewer not created by Linden Lab, you may also see changes in the way notecard editing behaves. To avoid any potential confusion caused by these behavioral changes, we strongly recommend that you immediately update to the new 1.23.5 Second Life Viewer.

We apologize for any inconvenience this update may cause.

[RESOLVED] Phone Issues

Thursday, October 15th, 2009

[3:30 AM PDT] Service to phone support has been restored.

[12:20 AM PDT] We have temporarily lost phone support via our service provider. We have taken steps to contact them and hope to have phone support back up as soon as possible. We will keep you posted and let you know as soon as phone support has came back.

[COMPLETED] Rolling restarts have begun

Wednesday, October 14th, 2009

[COMPLETED - 14 Oct, 11:47am PDT] The second half of the Rolling Restarts have been completed. This concludes the Rolling Restarts for the 1.30.2 server deploy.

[October 14th 7:00am PDT] The second half of the rolling restarts for the 1.30.2 server deploy have begun.

[RESOLVED] Rolling Restarts for 1.30.2 have begun

Tuesday, October 13th, 2009

[RESOLVED Oct-13 11:35am PDT] The first half of the rolling restarts have completed for today.

[POSTED Oct-13 7:00am PDT] The first half of the rolling restarts for the 1.30.2 server deploy have begun.

[RESOLVED] Homepage Unavailable

Tuesday, October 13th, 2009

[Oct-13 7:10AM PDT] secondlife.com is once again available.

We are aware of current problems with the Second Life homepage. We are working to fix the problem and hope to have it resolved soon. We will update this post as soon as we have more information as to when we can expect this problem to be fixed.

[RESOLVED] Phone Support currently unavailable

Monday, October 12th, 2009

[Oct 12, 7:16pm PST] Phone Support is back online.

We are experiencing an outage of our Phone Support capabilities currently and are working to resolve the issue as soon as possible. Please watch this blog for further updates.

[RESOLVED] Minor Server Maintenance - Wed, October 14, 6:30am (PDT)

Monday, October 12th, 2009

[RESOLVED Oct 14, 08:45am PDT] The maintenance work has been completed.

[POSTED - Oct 12, 2:07pm PDT] Wednesday, October 14, there will be minor server maintenance which will result in a subset of users that will be logged out of Second Life or unable to login during this time. The maintenance is set to run from 6:30am (PDT) to 7:00am (PDT). This work has now started.

[COMPLETED] Rolling Restart for 1.30.2

Monday, October 12th, 2009

Server 1.30.2 is scheduled for deployment this week to address an important security issue. The schedule is as follows:
* 2009-10-13, Tuesday, 7:00am - Even sims (50% of grid) - [Complete]
* 2009-10-14, Wednesday, 7:00am - Odd sims (50% of grid) - [Complete]

As with all of our server deploys, each region will be restarted once during one of the rolling restart periods. Most regions should be down no more than 5-10 minutes, although some fraction of the regions will take 20-30 minutes to upgrade. If your region stays down for more than 30 minutes, please contact support. Each region will receive warnings starting 5 minutes before that region is restarted.

Release notes for the 1.30 server versions are available here: https://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Beta_Server/1.30

Please leave all comments on the forum: http://forums.secondlife.com/showthread.php?t=344902

[RESOLVED] Credit Card Problems

Sunday, October 11th, 2009

[11 October 2009, 9:00pm] This issue has now been resolved. All transactions should be working as normal

[11 October 2009, 7:40pm] We are currently having problems with our Credit Card service provider. We are investigating the issue. This can cause problems with L$ purchases. If you are attempting to update your credit card details and it fails, please try to enter once more. If after trying twice and still experiencing problems, please wait until the issue has been resolved.