Archive for October, 2009

[RESOLVED] Support Portal Issues

Friday, October 30th, 2009

[RESOLVED 30 October 2009, 1:00am PDT] The Support Portal is now back online.

[POSTED 12:30AM PDT] The Support Portal is currently experiencing issues with both Live Chat and the ticketing system. We are working to resolve this as soon as possible. Please watch this blog for information as it becomes available.

Support Portal Unavailable

Friday, October 30th, 2009

[30 October 09  12:30am] The Support Portal is currently experiencing issues with both Live Chat and the ticketing system. We are working to resolve this as soon as possible. Please watch this blog for information as it becomes available.

[RESOLVED] Technical Difficulties

Thursday, October 29th, 2009

[6:00AM PDT] The various issues affecting residents this morning has been resolved.

[4:25AM PDT] We have made progress however this issue isn’t quite resolved.  Those who were unable to connect to Second Life should now be able to login.

[3:05AM PDT] Logins have been temporarily disabled.  Please check back shortly for further updates.

Some residents will have difficulty logging in while other residents will have some issues inworld with transactions, teleporting, and rezzing failures. Please refrain from rezzing or making any inworld transactions until we have resolved this issue.

Please check back soon for further information. Thank you for your patience.

[RESOLVED] XStreetSL currently unavailable

Wednesday, October 28th, 2009

[RESOLVED 28 Oct, 1:36pm PDT] The Xstreet SL site issue has been resolved and the site is once again available.

[POSTED 28 Oct, 12:33pm PDT] The XStreet SL site is currently unavailable. This is being worked on and will be resolved as soon as possible. Please watch this post for updates.

[Resolved] Regions Experiencing Technical Difficulties

Wednesday, October 28th, 2009

[Updated @ 9:21am PDT] This issue has been resolved and the affected regions should have come back online.

Once again, thank you for your patience while we resolved this matter.

There are a few regions failing to come online after a restart. We are aware of the issue and working to resolve this as quickly as possible.

Thank you for your patience. Please check back soon for an update.

[RESOLVED] Support Portal Maintenance

Tuesday, October 27th, 2009

[05:45 Pacific]  The Support Portal is now back online.

[03:00 Pacific]  The Second Life Support Portal is offline from now, Tue 27 Oct 03:00 Pacific, until Tue 27 Oct 06:00 Pacific.

Ticket submissions and Live Chat will not be available but Telephone support remains unaffected during this maintenance period.

Rolling Restart for Server 1.32

Monday, October 26th, 2009
We will be deploying server version 1.32 to the main grid during the weeks of October 26th and 30th. The rolling restart is scheduled as follows:
  • 2009-10-28, Wednesday, 8am - Deploy to centrals
  • 2009-10-29, Thursday, 8am - Deploy to pilot sims
  • 2009-11-04, Wednesday, 7am - Deploy to even numbered sim hosts
  • 2009-11-05, Thursday, 7am - Deploy to odd numbered sim hosts
As with all of our server deploys, each region will be restarted once during one of the rolling restart periods. Most regions should be down no more than 5-10 minutes, although some fraction of the regions will take 20-30 minutes to upgrade. If your region stays down for more than 30 minutes, please contact support. Each region will receive warnings starting 5 minutes before that region is restarted.

Please refer to the forums for the most up to date information, including release notes, deploy updates, and comments:
http://forums.secondlife.com/showthread.php?t=347401

[RESOLVED] Login, Teleport and possible Asset Issues

Monday, October 26th, 2009

[RESOLVED 26 Oct, 5:07pm PDT] The Login, Teleport and Asset issues, as related to this blog post, have all been resolved and should work as normal now.

[POSTED 26 Oct, 4:23pm PDT] We are currently experiencing some isolated issues with Teleporting and Logins. There may be related asset issues and as such, we advise taking care with any transactions or rezzing of Inventory items. We are working to resolve this as soon as possible and will update this post with any further information as it becomes available.

JIRA and WIKI maintenance, Tonight

Saturday, October 24th, 2009

The JIRA and Wiki will undergo maintenance starting at 11pm tonight (24 Oct), to last approximately 10 minutes. Please check this blog for any updates.

[RESOLVED] Public Wiki and Jira Currently Unavailable.

Wednesday, October 21st, 2009

[RESOLVED 21 Oct, 10:57am PDT] Both JIRA and wiki.secondlife.com are back online and available for use. Some functions may be hampered temporarily as the work is finished; however, full functionality should be restored shortly, if not already.

[UPDATED 21 Oct, 10:03am PDT] We have identified some storage issues that are affecting both JIRA and the Wiki. A solution is being worked on. Please continue to check back for more info.

[21 Oct, 9:03am PDT] JIRA and wiki.secondlife.com are currently unavailable. Please check back with this blog for updates.