Second Life Grid Status Reports

This issue has been resolve. We appreciate your patience while we resolved this issue.

[Resolved @ 12:52 PDT]There have been some reports of US dollar transaction failures. We are currently investigating this matter and appreciate your patience. Please check back soon for further updates.

[RESOLVED] [August 20, 2009 9:00PM PDT] Second Life’s Public Issue Tracker is now available again

[August 20, 2009 5:00AM PDT] Second Life’s Public Issue Tracker is temporarily unavailable.  Any updates to this issue will be announced here as they become available.

[RESOLVED 00:08]  There was a brief technical issue which caused some inworld service disruptions, mainly failed teleporting attempts.  The issue has been corrected and inworld services have returned to normal.

[Resolved 17:54 PDT] Billing and Outworld Live chat are now working.

[17:27 PDT] Billing Live chat and Outworld Live Chat are currently not working. We are working on the problem. Please check back here for updates.

[RESOLVED] [1:22am PDT] Aditi, our beta grid is now back online and open. Problems earlier have now been fixed.

[7:50pm PDT] Aditi, our beta grid, is currently offline as a security precaution. We will post an update here when it is re-opened.

[RESOLVED 15:53]  This issue has been resolved.  Regions should now come up.

[14:48]  We are experiencing an issue related to the rolling restart which is affecting the land store.  Land store orders will complete, but the new regions will not come up until after the rolling restart is completed.  If your land store order has not come online after the rolling restart is complete please contact Support.

[Completed  16:00] The rolling restart is completed, thank you for your patience.  We are finishing making sure all regions are back online and accessible.

[Updated 14:55]  We are aware that some regions are not coming back up as the rolling restart hits them.  They will come back up at the conclusion of the rolling restart, which is estimated to be another 30-60 minutes.  Please monitor this post and if your region has not come back up within 10 minutes of the conclusion of the rolling restart please contact support.

[Updated 13:09] The Rolling Restart is commencing.

[Updated @ 12:00 pm PDT] Rolling restarts are still on hold as we continue to bring the remaining offline regions back online.

[Updated @ 11:00 am PDT] We are still working to fix the regions that have been affected by this issue.  Please note that rolling restarts are still in progress.

[Updated @ 9:00 am PDT] The rolling restart has been halted for the time being as there are a number of regions that have failed to restart properly. The engineers are currently investigating this issue. Any regions that may currently be offline should be brought back online once the situation has been resolved.

[Posted August 7, 2009 @ 7:29 am PDT] We’ve completed the rolling restarts for 1/2 of the Second Life grid.

A rolling restart for 1/2 of the Second Life grid will deploy at 7:15 am PDT. We apologize for the delay and any inconvenience caused.

As with all of our server deploys, each region will be restarted once during one of the rolling restart periods.  Most regions should be down no more than 5-10 minutes, although some fraction of the regions will take 20-30 minutes to upgrade.  If your region stays down for more than 30 minutes, please contact support.  Each region will receive warnings starting 5 minutes before that region is restarted.

Please check back for further updates.

[Aug 5th, 11:05pmPDT] Voice is now back online. The issue has been resolved.

[Aug 5th, 9:18pmPDT] There will be emergency voice maintenance at 3am PDT. We are currently experiencing possible issues with voice at the moment. Please check with the blog for updates.

[POSTPONED 6:07pm PDT] - The restart of group chat processes has been postponed. We do not currently have a set date or time for when it will occur. We will update this blog when more information is available.

[4:57pm PDT] - We will be restarting the group chat processes between 5pm and 6pm (PDT) this evening in order to activate some changes that will improve our group chat data collection. Unfortunately, this will close all active group chat sessions. To rejoin a group chat, you’ll first need to close the group chat window. Thank you for your understanding.

We are currently experiencing a processing issue causing the delay of US$ payouts to residents.   Due to the backlog, payout turnaround is five to ten days, rather than the usual five.  The situation will return to normal as soon as possible.