Archive for August, 2009

Voice chat

Monday, August 31st, 2009

[12:53am PDT] RESOLVED - All voice should be functioning correctly now.

[12.39 am Pacific] Regions are experiencing issues with voice currently. If you can not get voice chat to work please turn off voice and then turn it back on. We will update with more information as it is received

[RESOLVED] In-world Issues

Sunday, August 30th, 2009

[9:56am PDT] RESOLVED - All in-world activities should be functioning normally.

Some residents may be experiencing difficulties in-world at the moment.  These may include teleporting, uploading images or textures, saving scripts, rezzing objects.

Our engineers are working on this issue to resolve it as quickly as possible.

[UPDATE] Traffic Calculations

Saturday, August 29th, 2009

29 August 09 10:15pm [UPDATE] Some regions are still experiencing issues with traffic updating, this problem should be fixed with the next traffic update.

We are aware that some regions are showing 0 for traffic in Search > Places while not showing as 0 in About Land.  This should be resolved as soon as traffic calculations for the day have been completed.

[Resolved] L$ Purchases from SecondLife.com

Saturday, August 29th, 2009

[Resolved] Service to the Lindex Exchange has been restored.  If you find that you’re still experiencing errors, please reload the website. Thank you for your patience while we resolved this issue.

[Posted @ 5:15 am PDT] Some residents are unable to purchase L$ from the LindeX™ Exchange: Buy L$ page.  There are two alternative methods to purchase L$.  You may visit http://www.secondlife.com and click Buy L$ under the Linden Exchange section or click the L$ balance from within the Second Life Viewer.

[Resolved] Intermittent Teleport and Login Failures

Friday, August 28th, 2009

[Resolved] The issue of login, teleporting, and transaction failures has been resolved. Thank you for your patience.

[Posted @ 1:52 PDT] Some residents will experience instances of login, teleporting and transaction failures. Please refrain from making any transactions for the time being. We appreciate your patience while we investigate this matter. Check back soon for more information.

[RESOLVED] Paypal issues

Thursday, August 27th, 2009

[5:15PM Pacific] The earlier paypal issues have been resolved.

[7.49 AM Pacific] We are experiencing issues when residents are trying to upload new paypal details. These details are not being saved on the system. Those with current correct paypal details are not experiencing any issues. We will update as we know any further information.

[RESOLVED] Approximately 130 regions are currently offline.

Tuesday, August 25th, 2009

[Resolved] [08:45 am PST]  All regions are now back online.

[08:19 am PST] Approximately 130 regions are currently offline.  Our technicians are working to get them back online ASAP.  We will update here when we have more info.

[Completed] Voice chat maintenance - early Aug 25

Monday, August 24th, 2009

[Resolved 08:47am PST] The maintenance work has finished, and all service have been restored.

On the morning of August 25, starting at 4am PDT, there will be a short maintenance for voice chat. We expect this to last no longer than 1 hour, but may be shorter. Existing voice chats should see no effect, but there may be difficulties in starting new chats during this period.

[Canceled] Upcoming Support Portal Maintenance - Aug 25th

Monday, August 24th, 2009

[16:00 PDT] The projected Support Portal maintenance for Aug 25, 2009 has been canceled.  We will post here  again when we have a new date for this maintenance.

On August 25th at 5:00AM PDT our Support Portal will be down while scheduled maintenance is performed.  During this time Ticket and Live Chat support will not be available for hopefully no more than one hour.  Please note that Billing and Concierge phone support will still be available.

[Resolved] Possible Intermittent Login Issue

Friday, August 21st, 2009

[Resolved 01:20am PST] Upgrades have been completed and all logins are working

We’re experiencing some intermittent login issues due to a third party vendor network upgrade. If you receive an error message while attempting to log in, please wait a few minutes and then try again. We will post more details as they become available; check back for updates.