Second Life Blogs (blogs.secondlife.com) will be down tonight, July 14th between 6p and 7p PST for a scheduled maintenance on servers. We will update once completed.
[RESOLVED 07:50am PDT] - The Land Store is operating normally again.
Residents may experience a slight delay in receiving their purchases form the Land Store at the moment. If this is the case please try again in 15 minutes or contact the Support Team.
[4:19pm Pacific] Live chat has performed properly during the past half hour of load testing. Thank you for your patience this afternoon.
[3:48pm Pacific] Live chat is back online, but we’re still testing and monitoring for further problems.
[3:15pm Pacific] Live Chat continues to be offline. More information will be posted to this blog as it becomes available.
[2:10pm Pacific] Live Chat continues to be offline. We are working to have this issue resolved as soon as possible.
[1:16pm Pacific] Second Life Live Chat is offline. Our providers are continuing to correct the issues with live chat as quickly as possible.
[1:00pm Pacific] Second Life Live Chat is back online. Chat delays may occur as engineers continue to do further repairs to bring all functionality online.
[12:45pm Pacific] Second Life support Live Chat continues to be offline as our providers engineers work on the problem.
[11:50AM Pacific] Second Life support Live Chat continues to be offline as our providers engineers work on the problem.
[10:30AM Pacific] Second Life Support Live Chat will be offline temporarily as we address a problem with the system. Please keep checking here for further updates.
[Sun July 12, 04:56am PDT] Some regions haven’t been included in our nightly traffic calculations and might show traffic as ‘0′. We are aware of this, and have taken measures to ensure that with our next run of traffic calculations those regions will be updated.
[Resolved 0151 July 12, 2009] Group search is now working
We are aware that group search is failing and working on a resolution.
[RESOLVED 08 July 2009 7:45pm PDT] The group chat issue has been resolved and all group chats should work as intended now. Some individuals may yet experience some similar issues, but they should be completely resolved or at the very least, greatly reduced. We will be keeping an eye on group chat functionality to make sure it is truly resolved. If the issue does return, please see this blog for more information.
[7 July 2009 11:03 PM PDT] We are currently investigating issues with long delays on group chats, silent failures in lieu of popup errors, and other error messages. This may continue overnight as the engineering team gathers data and runs tests; we will keep this blog updated tomorrow as more information becomes available.
We are aware that certain residents and groups may be experiencing silent failures of chat (no error message is given of the failure). We are looking into this problem.
[Resolved 04:34am PDT] The problem has been fixed. If you tried to change your payment information during the outage, you might have to re-enter your information.
We are currently having a reoccurance of problems connecting to Global Collect. This can cause updates to credit card info to not go through and some payments to fail. We will update as soon as we have more information or the problem has been rectified.
[2.40 AM Pacific] We are experiencing errors with our Global Collect System. This will mean that some credit cards will fail to update and some purchases will not go through. We are working to rectify this as soon as possible and will keep you updated on the situation.
[11:32 pm Pacific] Our provider has cleared the issue. Cards which have been stuck in pending status will clear as the backlog is processed.
[9:37 pm Pacific] Some Residents attempting to update their payment information at the Website are stalling in “Pending” status when supplying credit or debit cards. Ordinarily, a valid card update is activated within a few minutes of supplying the information.
We’re investigating as quickly as possible.
[18:30pm PDT RESOLVED] The login issues have been resolved.
[17:48pm PDT] Please be advised that we are currently experiencing database issues which may cause issues with logins. We will update this blog with more information as it becomes available, and our engineers are working on the problem now. Please consider waiting on major purchases, land transactions, or rezzing no-copy objects until this issue has passed.
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