Archive for July, 2009

[Resolved] Rolling Restart for 1.27.1 the week of 2009-07-27

Thursday, July 30th, 2009

[Resolved July 30, 11:18 AM PDT] The rolling restarts have completed. Thank you for your patience.

[Updated July 30, 7:15AM PST] Today’s rolling restarts are about to begin.  We’ll be restarting the other half of the regions.

[Updated July 29th, 10:44AM PST] Today’s rolling restarts have been completed.

[Updated July 29th, 7:15AM PST] Today’s rolling restarts are about to begin.  We’ll be restarting half the regions.

[Updated July 27th, 7:36PM PST] The rolling restarts scheduled for tomorrow (July 28th) morning has been canceled.

We will be deploying server version 1.27.1 to Second Life during the week of July 27th.  The rolling restart is scheduled to look like the following:

* Tue. 07/28 7am - 11am : a pilot roll of ~500 simhosts (canceled)
* Wed. 07/29, 7am -12 pm : half of Second Life will be restarted
* Thu. 07/30, 7am -12 pm : the remainder of Second Life will be restarted

As with all of our server deploys, each region will be restarted once during one of the rolling restart periods.  Most regions should be down no more than 5-10 minutes, although some fraction of the regions will take 20-30 minutes to upgrade.  If your region stays down for more than 30 minutes, please contact support.  Each region will receive warnings starting 5 minutes before that region is restarted.

Please direct comments or questions about the rolling restart to the "Rolling Restart to deploy 1.27.1" thread in the forums .

[RESOLVED] Intermittent login issues

Wednesday, July 29th, 2009

[01:14am PDT] All login issues have now be resolved.

[10:55pm PDT] We’re experiencing some intermittent login issues due to a third party vendor network upgrade. If you receive an error message while attempting to log in, please wait a few minutes and then try again. We will post more details as they become available; check back for updates.

[RESOLVED 1:30 pm PST] Issues with Account Activation Emails

Wednesday, July 29th, 2009

[UPDATE 1:30 pm PST] The registration process has been repaired. Activation emails contain working links.

[July 29th 11:56 AM PST] At this time, activation emails are linking to a page which is currently blank. We are working to correct this issue, please watch this post for updates.

Wiki and Issue Tracker Maintenance

Tuesday, July 28th, 2009

wiki.secondlife.com and jira.secondlife.com (the Issue Tracker) will be undergoing maintenance by our third party vendor at 1:00 am Pacific on Tuesday 28th July for approximately ten minutes.

There may be some intermittent downtime during this period and the both sites will be read-only.  Please refrain from creating or editing articles or issues during this time frame.

[RESOLVED] Stipends Delayed

Tuesday, July 28th, 2009

[RESOLVED 1:53pm PDT] The process for stipends has completed and all eligible accounts should have received their payment by this time. Please contact Support if you have any remaining issues with your stipend payment.

[7:30AM PST] The process that runs the weekly stipend payout has been delayed. We are working to find the problem and finish running the payout for all premium accounts. They should finish later today. We will resolve this post when the process is complete or add updates if we run into further problems.

[RESOLVED] Some credit cards failing to update

Monday, July 27th, 2009

[Resolved 10:42PM PST] The problem has been fixed. If you tried to change your payment information during the outage, you might have to re-enter your information.

[9:40PM PST] We are currently having a reoccurance of problems connecting to our credit card services provider.  This is an issue with our service provider, which we are currently investigating.  This can cause updates to credit card info to not go through and some payments to fail. We will update as soon as we have more information or the problem has been rectified.  Paypal shouldn’t be affected.

[ADVISORY] Some login IPs to be retired next week

Monday, July 27th, 2009

On Monday, 3 August, we’ll be turning off some old IP addresses on our login servers.

These IP addresses have not been in active rotation for over a month, meaning that Residents who use “normal” login procedures won’t notice their loss.

However, we’ve identified a small number of Residents who, at their own initiative or as an attempt to debug various Support requests, have customized their logins with the –LoginURI command line option to point to one of the decommissioned addresses.

It is also possible that some Residents will see their logins failing due to stale DNS caches, either local to their machines or (less likely) maintained by their respective ISPs.

We’ve emailed those Residents who have been employing direct logins.

In the event you find your own login disrupted next Monday, we suggest you first refresh your local DNS cache.

Windows users

  • go to Start -> Run, type in: cmd and press Enter.
  • At the prompt, type:  ipconfig /flushdns and press Enter.  (Please note the space between the first word and the slash.)
  • When the prompt returns in the window, close it with the widget or type: exit and press Enter.
OS/X users
  • Start an instance of Terminal.app (if you haven’t docked the app, it will usually be located in the /Applications/Utilities path on your boot drive.)
  • At the prompt, type:  dscacheutil -flushcache and hit Return (please note the space between the first word and the hyphen).
  • Close the window using the widget or by typing: exit and hitting Return.
Linux users will need to research the documents for their distro. Some distros use some variation of: /etc/init.d/nscd restart in a terminal window.
If you try to correct persistent DNS errors and these steps are unsuccessful, the next suggested step is to file a service ticket with your ISP, requesting them to refresh their DNS pointers to secondlife.com. (Again, it’s unlikely that this step will be necessary, but it could happen.)
Please file a support ticket if these steps don’t resolve DNS errors when attempting to log in.

[Resolved] Solution Provider Site - Submissions and Logins Temporarily Disabled

Sunday, July 26th, 2009

[JULY 26, 2009, 10:30AM PDT] Solution Provider Directory submissions and login problems have been resolved.

[July 26, 2009, 5:00AM PDT] Solution Provider Directory submissions and logins have been temporarily disabled.  We will let you know as soon as there is anything new to report!

[Resolved @ 9:00 am PDT] Technical Difficulties with Live Chat Support

Sunday, July 26th, 2009

[Resolved @ 9:00 am PDT] Live chat support has been fully restored. Thank you again for your patience.

[Updated @ 7:45 am PDT] The engineers are continuing to investigate the technical difficulties with live chat support. Your patience is greatly appreciated while we try to resolve this issue.

[Posted @ 6:55 am PDT] We are aware that there is an issue with live chat support. We are investigating the matter and hope to resolve this issue shortly. Thank you for your patience. Please check back here for further updates.

[RESOLVED] XStreetSL.com experiencing issues with image uploads

Saturday, July 25th, 2009

[RESOLVED 4:33pm PDT] - The XStreetSL site is now accepting image uploads again. Some items went unavailable during the problem period because the servers couldn’t see their images. IF you experience this issue, please reset your magic box(es). Otherwise they should come back automatically over the next 2 days. More information is available on the XStreetSL forum: https://www.xstreetsl.com/modules.php?name=Forums&file=viewtopic&p=604473

[2:00PM PDT] XStreet is currently experiencing a problem accepting image uploads for listings on the site. Engineers are working on resolving this issue. We will post updates as they become available.