Archive for June, 2009

[Resolved] Inventory Server Rotation

Tuesday, June 30th, 2009

[Resolved @ 12:33 pm PDT, June 30, 2009 ] The inventory server rotation has completed. Residents on that particular server should be able to login, although, it may be slow at first. Thank you for your patience.

[Posted @ 11:49 am PDT, June 30, 2009 ] We will commence an inventory server rotation shortly. A small subset of residents will be affected. Those on that server will be automatically logged out and will not be able to login temporarily until the work is complete. Those who are trying to login will not be able to login until the work is complete. Thank you for your patience. Please check back for further updates.

[RESOLVED] Land Store Issues

Monday, June 29th, 2009

[RESOLVED Jun 29th 4:00pm PDT] The Land Store is now open and operating normally.

[UPDATE 7:00pm PDT] As previously reported, our Land Store at http://land.secondlife.com is continuing to have some issues with the automated delivery of regions. We do not expect this to be resolved before Monday.   As a result, regions are being delivered manually by our staff. If you’ve purchased a new region through the Land Portal and it has not been delivered within 4-8 hours, please contact our Support team at http://secondlife.com/support for assistance. Thank you for your patience.

[UPDATE 3:30pm PDT] - We apologize for the length of time this issue has been outstanding, as it is still unresolved. Work continues to bring back normal operations as soon as possible. Please watch this blog for further updates.

[UPDATE 12:54pm PDT] - While there is no time frame for a resolution, we are continuing to address this issue. Please check back for further updates.

[POSTED 9:48am PDT] - There have been reports from some Residents that the Land Store is experiencing some delays with region creation after purchase. We are aware of the issue and working towards a resolution. Please check back soon.

[UPDATE] Wiki intermittently unavailable

Monday, June 29th, 2009

[UPDATE 3:33pm Pacific] The wiki is experiencing intermittent downtime. We are working to restore it fully.

[UPDATE 12:07pm Pacific] Our hosting service has applied another fix and our testing shows no current problems.

[UPDATE 11:17am Pacific] We’re seeing more sporadic behavior from the public wiki.  We’re investigating.

[UPDATE 5:22am Pacific] The wiki appears to be fully accessible again.

[UPDATE 4:49am Pacific]  We are still pursuing a resolution to this issue

[UPDATE 3:49am Pacific]  We are continuing to monitor this issue.

[2:49am Pacific]  Our Second Life wiki is intermittently unavailable at this time and we are working to have this restored to continued operation.

[RESOLVED 3:51 pm Pacific] Issue Tracker Not Accessible

Sunday, June 28th, 2009

[RESOLVED 3:51 pm Pacific] The Public Issue Tracker has been restored to service.

The  Second Life Issue Tracker is currently still not accessible, our hosting company is currently working on the problem.  Please keep monitoring  this blog post for further updates.

[13:25 PDT]  We are aware that the Second Life Issue Tracker is currently not accessible and we are working to rectify the problem. Please monitor this blog for updates.

[RESOLVED] Traffic Statistics

Friday, June 26th, 2009

[June 27, 2009 4:40AM Pacific] Traffic has been recalculated.  If your traffic still shows as 0, please try clearing Second Life’s cache then relog.

[June 26, 2009 7:35AM Pacific] Our traffic statistics are still in the process of calculating. If your parcel or region was showing 0 traffic yesterday, it may still reflect that today until the process completes. Will we update this blog when the traffic updating is complete.

[RESOLVED] Credit Card Transaction Issues

Friday, June 26th, 2009

[RESOLVED 11:54am PDT] - The credit card issues have been resolved and you may conduct transactions or update information as normal.

[POSTED 11:22am PDT] - There are issues currently which may present failed transactions and/or information updates for credit card usage. This is being addressed and will be resolved as soon as possible, in the meantime you may wish to avoid any credit card usage. Please watch this blog for updates.

[RESOLVED] Traffic and Search Issues

Thursday, June 25th, 2009

[RESOLVED 6:30PM PDT] Our technicians have confirmed that there was an issue processing traffic statistics for some regions during the nightly calculations. Traffic status for those regions will return to normal tomorrow after the update. We apologize for the inconvenience.

[5:11PM PDT] There is currently an issue with traffic updates, affecting approximately 3000 regions. Traffic is showing as 0 at those locations or showing up in Search - Places. Our technicians are aware of the issue and working on a resolution. Please stay posted for updates.

[RESOLVED] Inworld Issues/Inventory

Thursday, June 25th, 2009

[RESOLVED 10:40] We have identified and corrected the problem interfering with inworld services.  You are all clear to resume normal rezzing and transactions.

[10:15]  We are currently investigating an issue interfering with a number of inworld services, including inventory, rezzing and avatar appearance. Please refrain from making any transactions or rezzing valuable or no-copy items until the all clear is given.  Please monitor this post for further information and updates.

[RESOLVED] Comments Slow to Post to Blog

Wednesday, June 24th, 2009

[RESOLVED 25 June 10:45] We have corrected the issue.  Thank you for your patience.

[UPDATE 24 June 3:08 pm Pacific] We’re still tracing our way through this issue. We’ll update when we have some news.

[23 June 5:10 pm Pacific]  We’re seeing some Resident comments take entirely too long to appear on main blog articles; hours in some cases. This isn’t the result of moderation.  We’re tracking this down as quickly as we can, but it may be tomorrow before we have some answers.

[RESOLVED] Second Life Wiki Upgrades

Wednesday, June 24th, 2009

[2:00am Pacific - RESOLVED] The maintenance should be complete now.

[1:00am Pacific - UPDATE] The maintenance should be under way now.

[12:20am Pacific]  The Second Life Wiki (wiki.secondlife.com) will be offline for approximately 2 hours at 1:00am Pacific on Wednesday 24th June 2009 for software upgrades.  We will update information should this change in any way.