Second Life Grid Status Reports

[RESOLVED 9:38AM] Credit card processing has been restored for all Residents. Please note that if you attempted a transaction during the outage and received a processing error, you will need to re-enter your billing information.  Please wait 15 minutes between re-entering the information and attempting a transaction.

[April 12, 2009 7:10AM] We are aware of an issue with credit card processing which may be causing problems for some residents. This may effect updating your payment information or processing new L$ purchases. Our engineers are looking into this and we will let you know as soon as there is anything to report.

The payment processing maintenance has been completed.

[Updated April 7, 2009 @ 6:43 am PST] The maintenance has started. During the maintenance payments will be temporarily unavailable. However, Linden transactions between residents inworld should be unaffected. Thank you for your patience.

[Posted on April 7, 2009 at 4:20 am] We’ve slated an upgrade to part of our payment processing system between 6:30 a.m. and 7:00 a.m. Pacific on Tuesday, April 7. During that time, credit/debit card transactions will be unavailable, including registration and update of card information, as well as card-funded LindeX transactions.

[RESOLVED] Rolling restarts have been completed for today. Thank you.

[IN PROGRESS 11:00PM PST] Rolling restarts are now in progress.

[8:08 PM PST] We will be continuing our project to improve both the performance and maintainability of our network, by moving many of the servers that host Second Life’s regions onto a new network.

This will require us to restart several hundred regions. Unfortunately, since every time a region restarts, it moves onto the first available hardware of the appropriate class, we cannot predict which exact regions will be affected. However, there will be in-world warnings prior to the restarts, as usual.

[UPDATE 7:38 p.m. Pacific]  Live Chat has been restored.

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Live Chat has been disrupted for all departments. We’re working to reconnect it as quickly as possible.

[RESOLVED 6:00AM PST] Phone support maintenance has been completed!

[5:15AM PST] Our phone support is undergoing maintenance that may result in technical difficulties for resident who are trying to contact Billing or Concierge Support. We estimate that maintenance should be completed sometime around 6AM PST.

[FINISHED 04:00am PST] The Rolling Restarts are done for today.

[IN PROGRESS 10:00PM PST] Rolling restarts are now in progress.

We will be continuing our project to improve both the performance and maintainability of our network, by moving many of the servers that host Second Life’s regions onto a new network.

This will require us to restart several hundred regions. Unfortunately, since every time a region restarts, it moves onto the first available hardware of the appropriate class, we cannot predict which exact regions will be affected. However, there will be in-world warnings prior to the restarts, as usual.

[Resolved @ 1:53 pm PST] The rotation of the dead Inventory Database has been completed. Any further complications on this matter are not expected.

[Posted @ 1:04 pm PST, April 2, 2009 ] An inventory database is in the process of being rotated. A small percentage of residents that were on the server at the time of death will be logged out and won’t be able to log in until the server has been replaced. Please check back here for updates.

[RESOLVED 03:00am Pacific] All maintenance has now been completed.

One of our network providers will be undergoing some emergency maintenance.   Residents may experience some in-world functions not available during this time, including teleporting, rezzing objects and possibly transactions.

We will update you when the maintenance work has been completed.