Archive for April, 2009

[RESOLVED] Problems with group and avatar URL formatting

Tuesday, April 28th, 2009

[RESOLVED 28 April 2:18 pm Pacific]   The original URL format has been restored to pages at, e.g.<group-key>. All pages in this collection are now available and updated per usual. From now on, please continue to use this URL format.

For a limited time, a separate version of the pages with /a/ in the URL, e.g. …<group-key>, will be available in order to give Residents who took corrective action the time to adjust their scripts and links. The content in this collection will not be refreshed. After 1 week, the “/a/” link collection will be deprecated.

[UPDATE 27 April 1:18 pm Pacific] We’ll be reverting all URLs to the published style within the next 24 hours or so. When the work is finished, we’ll update here.

Group and avatar URLs are currently showing an unannounced format.  The published style is:


and the system is currently returning:


This is impacting any number of in world tools and documents which make use of fixed group URLs, including notecard-based group invite tasks.

The Operations Team will be working to correct this as quickly as possible.


[RESOLVED] ~250 Regions Temporarily Inaccessible

Sunday, April 26th, 2009

[RESOLVED April 26, 2009 8:15AM PDT] The regions that went offline because of the power outage have been revived.

[UPDATE April 26, 2009 7:40AM PDT] 90 regions remain offline.

[UPDATE April 26, 2009 7:30AM PDT] 160 regions remain offline.

[April 26, 2009 7:00AM PDT] Approximately 250 regions are inaccessible due to a power outage.  This is being looked into and we will let you know as soon as there is anything new to report.  In the meantime, please don’t rez or derez any no-copy assets.

[RESOLVED] Rolling Restart Continue 11pm Tonight

Thursday, April 23rd, 2009

[April 23, 2009 - UPDATE 00:39AM] Rolling restarts have been completed.

[April 22, 2009 11:00PM PDT] Rolling restarts for this morning are now underway.

[UPDATE 03:50AM PST - April 22nd] The Rolling Restarts have been completed.

[UPDATE 11:00PM PST - April 21st] Rolling restarts scheduled for tonight are now in progress.

We will be continuing our project to improve both the performance and maintainability of our network, by moving many of the servers that host Second Life’s regions onto a new network over the next few nights.

The restarts will resume tonight, starting at 11pm Pacific, and running until approximately 4am.

This will require us to restart several hundred regions each night. Unfortunately, every time a region restarts it moves onto the first available hardware of the appropriate class, so we cannot predict which exact regions will be affected. However, there will be in-world warnings in the regions prior to the restarts, as usual.

[Info] Group payouts late today

Wednesday, April 22nd, 2009

[04:25am PST 22nd April] Due to a rearrangement in the way we process payouts for groups you will notice group payouts happening a few hours later today than what you are used to.

[RESOLVED] 4000 regions currently offline

Tuesday, April 21st, 2009

[Resolved 7:33am] The regions have all recovered. Thank you for your patience!

[Updated 6:54am] Better than half of the regions are back online, and we’re hoping to have the majority of them back on in the next hour or so.

As a result of the previous power outage, we still have almost 4000 regions currently offline. They may appear up but are actually offline. Our tech crew is working to bring them back online and running normally as fast as they can and we will have an update as to when they should be finished as soon as we know more.

[RESOLVED] Logins Disabled

Tuesday, April 21st, 2009

[RESOLVED] 4:45 AM PDT At at around 4:15 AM PDT a power interruption occured at one of our datacenters causing some of our servers to reboot. Logins have now been re-enabled.

We have experienced a problem with some of our network hardware and have had to temporarily disable logins while we sort out what happened and how to fix it. We will have updates on when logins will be enabled as soon as we have more information.

[RESOLVED] Group Chat Issues

Monday, April 20th, 2009

[RESOLVED - 11:00PM Pacific] The group chat issues have been resolved. If you still experience any issues with logging in to Second Life, please contact support:

[10:30PM Pacific] One of our utility servers is having issues which will report group chat problems. We are working on the issue and will report when it is fixed.  This is currently affecting 1/16 of entire Second Life groups.

[RESOLVED] Phone Support Maintenance

Monday, April 20th, 2009

[RESOLVED 10:30PM PST] Billing support has been restored.

[9:00PM PST] There may be intermittent call issues as our call provider is undergoing maintenance. If you are attempting to call and it does not go through, please try back in a few minutes.

[Resolved] Some Phone Support Calls Misrouted

Monday, April 20th, 2009

[Resolved 2:00PM Pacific] Service to our phone support has been restored.

Some phone support calls are being routed by the system to empty desks.  We’re working to clear the problem as quickly as possible.

[RESOLVED] Live Chat Support Disruption

Monday, April 20th, 2009

[RESOLVED 8:34] The issue causing the disruption to Live Chat support has been corrected.  Live Chat support is once again available.  We now return you to your regularly scheduled Monday.

[8:24]  We are investigating an issue disrupting Live Chat support.  Live Chat support is currently not available although support tickets remain unaffected.  Please monitor this post for updates and further information