[RESOLVED 8:27pm PST] The asset servers are all running normally, and this issue is resolved.
Two of our asset servers momentarily fell behind. Â This has caused a number of Residents to be unable to log in.
One of the two has already recovered. We expect the other to catch up within the next few minutes.Â
[RESOLVED] 6:00pm PST March 16, 2009 - This issue has been resolved.
[UPDATE] 10:45pm PST We have identified the issue and the configuration has been corrected. A small number of residents may still see this as a result of a cached simhost. If you are still experiencing this issue, you may contact us via the Support Portal. Sunday, our Operations Team will sweep through the caches to remove any lingering incorrect entries. This should be completed by Sunday afternoon.
Some residents may find that they are experiencing issues with certain objects not rezzing properly. Symptoms include partial rezzing of objects, no associated error message, and no relation to which region you are in.
We are actively pursuing a resolution and will update this blog post with more information as soon as it is available.
[UPDATE 12:42] Logins have been re-enabled. Teleport issues are now fixed and Support Portal access has been re-enabled.
[UPDATE 10:40] Logins have been disabled as we continue to work to correct this issue.
[UPDATE 10:00] As a precaution, please avoid making transactions and rezzing no-copy items until the issue is resolved.
[UPDATE 9:56] The issue is also being seen to cause problems with teleporting and access to secondlife.com. Please continue to monitor this post for updates and further information.
[9:24] We are investigating an issue which may affect some residents ability to log in. Please monitor this post for updates and further information.
[09:00AM PST] This issue has now been resolved.
[07:00AM PST]Â This issue is still being looked into and we will let you know as soon as we have something new to report!
[03:19AM PST] Our support portal for submitting tickets to billing is currently experiencing some issues.   We are working to get this resolved as soon as possible and will keep you updated on the progress.
[RESOLVED] 6:09pm PST - The Support Portal is back. Live Chat and Support Tickets are accessible.
Live Chat & Support Tickets, found at Second Life’s Support Portal, are temporarily unavailable. This is currently being investigated and any updates will be posted.
[March 12 - 8:45] We require some maintenance to take place at 9:00Â AM Pacific this morning at one of our Datacentres.
The work will take place over 2 hours but any disruption in-world should be minor and brief (e.g. Teleport failures).
We will update you here with progress and/or changes to this work.
Maintenance on the Datacentres is completed. Thank you for your patience.
We require some maintenance to take place at 9:00Â AM Pacific this morning at one of our Datacentres.
The work will take place over 2 hours but any disruption in-world should be minor and brief (e.g. Teleport failures).
We will update you here with progress and/or changes to this work.
[6:30 pm Pacific]Â The next round of migration is complete.
[UPDATE - 5:00 pm Pacific] The second round of the migration is starting at 5:00 PM.
[12:00 pm Pacific] The first round of migration is complete. There will be more at 5:00 pm Pacific.
We will be migrating additional VPNs to LLNet. This work is scheduled to begin at 11:00am and end at 12:00pm.
More migratations are expected to take place at 5:00 pm PST and should finish at 6:30 pm PST on March 10, 2009.
Update 2009-03-10 10:30am : The rolling restart is complete.
Update 2009-03-10 07:08am : The second-half rolling restart is in progress.
Update 2009-03-09 10:16am : The first-half rolling restart is complete.
Update 2009-03-09 07:10am : The first-half rolling restart is in progress.
We will be performing a rolling restart between 7 and 11am on Monday and Tuesday March 9-10. This rolling restart is to deploy server version 1.25.6, which has a small number of performance and security fixes. More information is available on the release notes wiki page.
The rolling restart will follow this schedule:
As with all current rolling restarts, regions will receive notifications beginning five minutes before they go down. There is no way to delay the restart of any individual region. Regions should typically be down 5-10 minutes. If your region stays down longer than 20 or 30 minutes, please contact support. Each region will only be restarted once as a result of this rolling restart.
Questions and discussion about this rolling restart should be directed to the comment thread of this post on the Release Team blog.
[RESOLVED 8:10] The issue affecting access to the websites has been corrected and access has returned to normal.
We are having an intermittent problem with viewing some of our websites from some locations. If you cannot reach one of our sites please be patient and try again in a few minutes. We are working to fix the problem and hope to have it resolved soon.
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