[RESOLVED] Payment method transaction failures
[UPDATE 9:08] While the issue is now resolved, residents who attempted a transaction during the outage will continue to experience an error. If you are encountering an error please visit http://secondlife.com/account/billing.php and re-enter your payment information.
[RESOLVED 12:13AM Pacific] Our vendor has notified us that this issue has been corrected. You should now be able to purchase L$ or US Dollar Credits.
[UPDATE 11:00PM Pacific] This issue remains unresolved and we continue to work on a fix.
[UPDATE 7:49 PM Pacific] Our vendor has done some rerouting around the problems in Europe; however, it will take approximately 3 hours by current estimates before transactions complete consistently.
[UPDATE 4:38PM - Pacific] Our service provider is reporting widespread connectivity issues in Europe and is continuing to investigate the problems.
[2:35PM - Pacific] Our service provider has contacted us to say they are still working on the problems. We will keep you updated as more information becomes available.
[8:55AM - Pacific] Some Residents are having transaction failures on their account funding sources. This is an issue with our service provider, which we are currently investigating. Changing or re-entering account payment information will not help resolve the situation. Please watch this blog for further information as it becomes available.