[RESOLVED] Payment method transaction failures
[RESOLVED 9:32Pm - Pacific] Our service provider has restarted the pipeline for accepting payments from Residents who use credit or debit cards as funding sources. For most affected Residents; relief should be immediate. If you are still unable to transact, and you have changed your card information within the past hour, please give the process an additional hour to clear the backlog.
Both we and the service provider will be monitoring the pipeline today for recurring problems. If you are still having problems, please contact us via the Support Portal.
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[9:22PM - Pacific] Some Residents are suffering transaction failures on their account funding sources. This is an issue with our service provider, which we are currently investigating. Changing or re-entering account payment information will not help resolve the situation. Please watch this blog for further information as it becomes available.