[RESOLVED] Some Offline & Object IMs not being delivered
[RESOLVED, March 17 12:16PM Pacific] Very early this morning, Linden Lab removed several netblocks from the Spamhaus PBL, inclusion in which appeared to be the main cause of the email issues issues. The PBL is supposed to be a list of “machines that shouldn’t send email”. A look at our email infrastructure shortly before 1200 PDT 2009-03-17 seems to indicate that the issue is now resolved on the whole, though it may take up to a day for mail systems across the internet to recognize the PBL updates. It’s not clear when our IPs were added to their list, but that appears to have been the cause of the IM-to-email and object emails failing to reach their intended targets.
[UPDATED 13:32] There is an issue in the Public Issue Tracker regarding this problem. Residents experiencing this issue may wish to visit http://jira.secondlife.com/browse/SVC-2573.
[REOPENED 3/16 13:18] We are investigating continued reports of IM to email problems. We will update this post when we have further information on this issue.
[RESOLVED - 10:40AM Pacific] IMs to Email are now working again. We are still receiving some reports of failed emails, to @hotmail.com, @live.com and @yahoo.com addresses. If you are still experiencing problems, please contact your email provider, or try an alternative email address.
We are aware of an issue where some IMs are not working properly, or at all. These are currently affecting both Offline IMs and Object IMs.
We are continuing efforts to resolve this issue and will update this blog post when more information is available.