[RESOLVED] Live Chat OFFLINE and Support Portal Maintenance
[RESOLVED 21:00 Pacific] The Support Portal is back. Live Chat and Support Tickets are accessible.
[15:01] Due to the increasingly unstable Live Chat support environment we are now taking the Live Chat feature offline pending the maintenance by our service provider scheduled for later this evening. The support ticket system is largely unaffected by this problem. Residents should file support tickets for assistance, or wait until the Live Chat maintenance is completed this evening.
Tonight’s service provider maintenance will be conducted between 18:30 and 20:30. The entire support portal - Live Chat, Support Ticket, and Knowledge Base - will be taken offline for this maintenance.
[UPDATE 14:12] The service provider of our live chat support system will be taking our chat support system temporarily offline this evening, some time between 18:30 and 20:30 to attempt to correct the current connection issues. We will post more detailed information including an exact time as the maintenance time approaches.
We are currently experiencing connection issues with the Live Chat service. If you are in a Live Chat session and are disconnected, please try opening a new session. The outages generally only last for a minute or two, allowing you to contact us again almost immediately.
We apologize for any inconvenience this may cause. We are working to resolve this issue as soon as possible and will update this blog with further information when it is available.