[Resolved 4:15AM Pacific] This issue has been resolved, in order to get voice working again you may need to exit Second Life and log back in.
Voice is currently unavailable for many residents, this problem is being worked on. Any updates will be posted here as they become available.
It has come to our attention that some groups did not receive payouts from group land sales/etc., in the last 24 hours. This will be resolved during the next 24 hours, when last nights payouts and tonights will both be paid at the same time. We apologize for the delay.
[Resolved 6:00AM Pacific] Service to our German phone support has been restored.
[Reported 5:30AM Pacific] German phone support is temporarily unavailable. We are investigating this and will post any updates as they become available.
[RESOLVED 12 Feb 11:53 pm PST] Billing support has been restored.
[UPDATED 12 Feb 11:30 pm PST] We’re estimating that we’re 20 minutes away (worst case) from restarting phone and chat support. We’ll keep you posted.
[UPDATED 12 Feb 10:20 pm PST] We’re running a little late closing this maintenance event. We’ll update you with details shortly.
[UPDATED Feb 12 18:22pm PST] The maintenance work has begun. Live chat and phone support for billing inquiries will be unavailable for 2-4 hours. We will update this post when maintenance is complete.
[UPDATED 11 Feb 09, 3:30 Pacific] This work has been rescheduled to begin Thursday evening, 12 Feb, at 6pm Pacific.
As originally announced below, phone and live chat support for billing-related inquiries will be unavailable for two to four hours.
If the scope or the schedule of the maintenance changes, we’ll update you here.
(Feb 10, 8:50am) This maintenance has been canceled - it may be rescheduled, at which point we will blog anew.
Phone and Live Chat support will be unavailable for Billing inquiries beginning 2:30 PM Pacific Tuesday, 10 Feb. We expect the maintenance to last between 2 and 4 hours. We’ll keep you updated.
[RESOLVED 9:27 pm Pacific] Account registration pages are functioning properly on all Webservers.
[UPDATE 7:41 pm] This error is still hitting about 20% of registration attempts. We’ll keep you posted.
6:15 pm Pacific - We’ve confirmed reports of proxy errors from some of our Web servers when attempting to create new accounts. We’ve isolated the bug and will have it repaired ASAP.
When the proxy error hits, the avatar name hasn’t been reserved yet. It should generally be available for a retry once the bug is closed.
[RESOLVED 1:00AM Pacific] This issue has been resolved. Residents should now be able to update their payment information and access our Land Store.
Some residents may experience problems with updating payment information and accessing the Land Store. We are currently investigating these issues and will update as necessary.
[RESOLVED] February 12, 2009 4:51pm PST - All inworld services appear to be functioning normally. XStreet is also online.
[UPDATE] February 12, 2009 2:33pm PST - We are continuing to investigate this issue and at this time XStreet is offline until the all clear is given. We will continue to update.
[UPDATE] February 12, 2009 1:48pm PST - We are still investigating, but things are appearing to clear up. We will update this post as necessary.
Technicians are currently investigating a issue which may interfere with inworld functionality. Please refrain from making inworld transactions and rezzing no copy objects for the time being. Please monitor this post for updates and further information.
The tenth iteration of the 1.22 Viewer, Release Candidate (RC) 9, has been released!
If you’ve been using RC8, you will be required to update to RC9, which may be installed along side the official 1.21 viewer. Please keep in mind that participation in the viewer Release Candidate cycle is entirely optional.
RC9 includes some voice-related fixes, a fix for slow sculpt loading, and a new raycast fix. As always, complete release notes can be found at:
http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Release_Candidate/1.22
Though we feel we’re very close to the official 1.22 viewer (r-e-a-l-l-y soon!), we still need your help to find crash cases and provide essential feedback. In particular, we’d appreciate some hardcore voice testing of this RC, as there are a number of known issues described in the Release Notes. So, please download the Release Candidate from the URL below and start experimenting:
http://secondlife.com/support/downloads.php#download-Testviewers
You can participate in discussions about this Release Candidate here in the SL Forums.
Don’t forget to report new issues at jira.secondlife.com - and be sure to set the “Affects Version/s” to “1.22 Release Candidate”. Before you log new issues, please review the Release Notes to see if there are already open issues to which you can add comments. Remember… we’re only able to investigate bugs that are reported in JIRA.
[07:13AM Pacific] Database Maintenance is now resolved.
[07:00AM Pacific] Logins have been re-enabled. XStreet SL has been temporarily disabled for maintenance.
[05:15AM Pacific] Scheduled maintenance is going as planned.
[04:15 am PST] The xStreet marketplace will also be disabled for the duration of this maintenance.
[12 February 09 04:06 am PST] The scheduled maintenance is under way.
[BUMP 11 February 09 2:20 Pacific] Just a reminder that this is still planned for tomorrow (Thursday) morning. We’ll keep you posted with any unexpected developments or changes to the scheduling or scope.
[UPDATE 9 Feb 09 4:50 pm Pacific]
The scope and schedule for this downtime has changed.
We’ll be disabling logins, registration, regAPI, and the Land Store at 4am Pacific Thursday morning (an hour earlier than originally announced), and extending the scheduled outage until 8am Pacific.
Residents in world at the time the maintenance begins will not be asked to log out; however, services such as mapping, teleporting, L$ and asset transactions will be unavailable during the maintenance window. In addition, XML-RPC calls to LSL scripts will be blocked.
Local voice, local chat, and other on-region activities will not be affected.
We’re aiming for a significantly briefer downtime than we’ve scheduled. We’ll keep you posted here and on Twitter.
*****
We are planning to close access to Second Life for approximately one hour on Thursday, February 12th at 5:00 a.m. Pacific.
Much like the downtime a week or two ago, on January 22nd, residents who are already in world will not be bumped offline. However, there will be a degradation in performance, as access to the database will be blocked, so transactions, teleporting, asset management and actions requiring a database call will not be available. Movement within a region, chat, and voice will all remain available during the database migration.
We’ll keep you posted throughout the downtime of progress, and of any changes to the schedule.
[RESOLVED 5:25pm PST] - The issue has been resolved and logins have returned to normal. If you still experience any issues with logging in to Second Life, please contact support: http://secondlife.com/support/
There is currently an issue preventing a number of residents from logging in. (If you see the message which includes, “Despite our best efforts, something unexpected has gone wrong.”, then you are among this group.)
We are working to resolve this issue as soon as possible. Please watch this blog for updates as they become available.
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