[RESOLVED] Billing Phone/Chat Support Offline for Maintenance Thursday Evening
[RESOLVED 12 Feb 11:53 pm PST] Billing support has been restored.
[UPDATED 12 Feb 11:30 pm PST] We’re estimating that we’re 20 minutes away (worst case) from restarting phone and chat support. We’ll keep you posted.
[UPDATED 12 Feb 10:20 pm PST] We’re running a little late closing this maintenance event. We’ll update you with details shortly.
[UPDATED Feb 12 18:22pm PST] The maintenance work has begun. Live chat and phone support for billing inquiries will be unavailable for 2-4 hours. We will update this post when maintenance is complete.
[UPDATED 11 Feb 09, 3:30 Pacific] This work has been rescheduled to begin Thursday evening, 12 Feb, at 6pm Pacific.
As originally announced below, phone and live chat support for billing-related inquiries will be unavailable for two to four hours.
If the scope or the schedule of the maintenance changes, we’ll update you here.
(Feb 10, 8:50am) This maintenance has been canceled - it may be rescheduled, at which point we will blog anew.
Phone and Live Chat support will be unavailable for Billing inquiries beginning 2:30 PM Pacific Tuesday, 10 Feb. We expect the maintenance to last between 2 and 4 hours. We’ll keep you updated.