[RESOLVED 1:52 pm PST] Logins have been re-enabled and all issues are now resolved.
[1:34 pm PST] Technicians are currently investigating an issue which may interfere with inworld functionality. Logins are blocked and we are recommending residents refrain from making inworld transactions and rezzing no copy objects for the time being. Please monitor this post for updates and further information.
[RESOLVED 2:34 pm PST] The Second Life wiki is up and running.
[10:57 am PST] The Second Life wiki is currently inaccessible. Technicians are investigating and will have the wiki back online as soon as possible.
[Resolved 3:27pm PST] - The Live Chat link is now accessible from the Support page as normal.
[Posted 3:00pm PST] - Earlier this morning we rolled out a new support portal for premium residents. The Live Chat link for premium account holders is not currently available. This issue is being worked on, until such time please use the following work around to access support.
Please watch this post for futher updates on this issue.
[Resolved 2:58pm PST] - The issues have all been resolved and regular activities may resume.
[2:22pm PST] Technicians are investigating issues interfering with some inworld services. Please refrain from making purchases or rezing no copy items until the issue is resolved. Please monitor this post for updates and further information.
We are releasing the sixth iteration of the Viewer 1.22 Release Candidate (RC5). Please help us to identify any new bugs before it becomes an official download for Second Life.
If you have already been using the Release Candidate (RC4), you will now be required to update to RC5 with the latest bug fixes. But, participating in the Release Candidate viewers is completely optional. You may install this viewer side-by-side with the official 1.21 viewer that you normally use.
In RC5, we have repaired most of the problems you reported with “picking” the correct object under your cursor. For example, you can now Edit or Touch items that are attached very close to your avatar, such as a scripted necklace. We have also solved problems with properly clicking on attached HUDs. This iteration also includes stability fixes to prevent common crashes. For a complete list, please see the Full release notes.
We still need your help to find crash cases with RC5 and final feedback as we prepare to release an official 1.22 viewer soon! Please visit the Test Viewers page to download the Release Candidate and experiment with it. Its stability is comparable or better than the 1.21 viewer.
You can discuss the release of this new Release Candidate here in the SL Forums.
Be sure to report new issues in the Issue Tracker and set the “Affects Version/s” to “1.22 Release Candidate”.
The Issue Tracker (Jira) will be restarted on Thursday, January 8. It is expected to be down from approximately 1:00am PST until 1:30am PST.
[RESOLVED 8:12] The issue has been corrected and credit card Payment Information is again updating normally.
[UPDATE 7:35] PayPal information update is not affected by the issue and may be used normally.
There is currently an issue affecting residents ability to update their payment information on the website. The issues is being worked on and will be corrected as soon as possible.
[All-Clear 9:56 PM PST] We have been informed that the issue with the Public Issue Tracker and Second Life Wiki have been corrected and normal functionality restored.
[8:40 PM PST] We are looking into reports of problems with the Public Issue Tracker (PJIRA) and wiki.secondlife.com. We will let you know of any updates as soon as possible. Please do not attempt to create new issues until we provide an all-clear on this blog.
[RESOLVED 4:10pm PST] - Logins have been re-enabled and all issues are now resolved.
[3:53pm PST] - Technicians are investigating inworld issues. Please refrain from making purchases or rezzing no copy items until the All Clear is sounded. Logins have been disabled.
[Resolved 10:45am PST] - The database has recovered and all issues have been resolved.
[10:30am PST] - We are currently experiencing a problem with the database. There may be difficulties with logging in, rezzing objects, completing transactions, and searching. We are aware of this issue and our ops team are working to resolve it as swiftly as possible. In the mean time, please avoid making important transactions or rezzing no-copy objects.
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