[Resolved] The update work is finished
Due to unforeseen complications with an update to our back-end servers, Residents might occasionally experience logins being rerouted not to their home or last location, but random areas nearby.
The deploy should be finished within the hour, we will let you know when it’s done.
We are seeing some issues with our support portal, that might prevent premium and concierge customers from seeing all support options available to them. This only will only effect their live chat option, you can submit tickets as usual.
[03:57pm PST] The scheduled maintenance has concluded.
Tomorrow Tuesday January 13, 2009. Partial outage on Tuesday morning for upgrade to a group of inventory databases. Some groups of residents will be affected between 6:30am and 8:00am. Those groups affected will not be able to log in during this time.
We’re arranging a partial outage on Tuesday morning, January 13, 2009, for an upgrade to a group of inventory databases. There will be groups of residents affected by this between 6:30 and 8:00 a.m. PST. Groups of affected residents will not be able to log in during this time.
[RESOLVED 3:39 PM PST] Logins have been re-enabled, and all inworld services have been restored.
[3:25 PM PST] Due to a sudden overload on our database, we’ll shortly restrict logins.
You might experience inworld issues like failure to rez, teleports not working and other inworld services being slow or unresponsive.
Please monitor this blog for updates, and refrain from making huge transactions or rezzing valuable no-copy items at this time.
[RESOLVED 8:32PM PST] The main blog is now functioning properly. If you continue to have any issues viewing the blog, refreshing your browser should bring it back.
[8:00PM PST] Our main blog is experiencing intermittent disruption and may be unavailable at points. The third party hosts are aware of this and working on the issue at this time.
We were seeing an overload on XML-RPC service requests from particular parties, which had been disabled for a short time to allow us to figure out what was causing this.
Availability has been restored.
[RESOLVED 2:08 pm PST] Logins have been re-enabled, and all inworld services have been restored.
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[REOPENED 1:53 pm PST] Logins are once again disabled, we will keep updating the blog as the situation changes.
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[RESOLVED 1:00 pm PST] Logins have been re-enabled, and all inworld services have been restored.
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[REOPENED 12:30 pm PST] Logins are once again disabled, we will update the blog as the situation changes.
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[RESOLVED 12:17 pm PST] Logins have been re-enabled, and all inworld services have been restored.
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Due to a sudden overload on our database, we’ll shortly restrict logins.
You might experience inworld issues like failure to rez, teleports not working and other inworld services being slow or unresponsive.
Please monitor this blog for updates, and refrain from making huge transactions or rezzing valuable no-copy items at this time.
[RESOLVED 4:53pm PST] Logins have been re-opened and all in-world issues have been resolved.
[RE-OPENED 4:05pm PST] Logins have been closed again. We also suggest refraining from rezzing no-copy items or making important transactions at this time. We will update this blog when more information is available.
[RESOLVED 3:16 pm PST] Logins have been re-enabled and inworld issues are resolved.
[2:37 pm PST] Logins have been disabled while we investigate inworld issues. Please refrain from rezzing no copy objects or making important transactions for the time being. Check back for updates.
[Completed 3:48pm PST] - The Issue Tracker maintenance has concluded and access is open again.
The Issue Tracker (Jira) will be off line Saturday, January 10, from approximately 1:00am PST until 2:00am PST due to maintenance.
We will update this blog once the maintenance has finished.
[RESOLVED 2:08 pm PST] Logins are open and all issues are now resolved.
[2:00 pm PST] Logins have been re-enabled.
[1:52pm PST] Logins are currently disabled while our technicians investigate database issues. Please monitor this post for updates and information.
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