Archive for December, 2008

New Test Viewer: 1.22 RC2 now Available

Wednesday, December 3rd, 2008

We are releasing the third iteration of the Viewer 1.22 Release Candidate (RC2). Please help us to identify any new bugs before it becomes an official download for Second Life.

If you have already been using the Release Candidate (RC1), you will now be required to update to RC2 with the latest bug fixes. But, participating in the Release Candidate viewers is completely optional. You may install this viewer side-by-side with the official 1.21 viewer that you normally use.

In RC2, we have repaired some of the most pressing bugs you reported regarding inadvertent black textures on unrezzed objects or avatars. There are also fine-tuned improvements to picking the object under your cursor. A complete list of fixes is available in the Full release notes.

We need your help to find crash cases and other feedback! Please visit the Test Viewers page to download the 1.22 RC2 viewer.

You can discuss the release of this new Release Candidate here in the SL Forums.

Be sure to report new issues in the Issue Tracker and set the “Affects Version/s” to “1.22 Release Candidate”.

Public Issues Tracker planned maintenance

Wednesday, December 3rd, 2008

The Public Issues Tracker will be undergoing planned maintenance this Friday between midnight and 2am Pacific. The tracker will be available to be used at 2am.

[RESOLVED] Uploads, assets, TPs slow or failing

Tuesday, December 2nd, 2008

[RESOLVED 3:27 pm PST] Operations have pinpointed the problem within the asset server and have resolved the upload and teleport failures.

[2:18 pm PST] Residents are experiencing failed uploads, slow or failing TPs and sluggishness in asset handling and attachments. Operations is addressing the slowdown now.

[RESOLVED] Payment Service Interruption

Tuesday, December 2nd, 2008

[RESOLVED 3:24 PM Pacific] Payment service has been fully restored.

[1:21 PM] Payments are tentatively working, continuing to check into the source of the issue.

[3:02AM] Currently there are no updates to this issue. We will let you know of any changes when it is available.

[UPDATE 1:22AM] We are aware this remains to be an issue for some residents and are looking into this. As soon as any additional information because available, we will let you know.

[UPDATE 8:10 PM] Our payment processor has been alerted and is working on resolving this issue, though we currently still have no time frame for resolution.

Our payment processor is currently experiencing technical difficulties which may result in related transaction failures for some residents. Please consider using PayPal as an option in the meantime.

We do not have an estimated time for the resolution to this issue, but there will be an update as soon as we have any further information.

[CLOSED] Logins failing and some Residents are being logged out automatically.

Monday, December 1st, 2008

[CLOSED 5:35 pm PST] The router disruption has been repaired and logins are open again. Please be patient during login for the next few minutes, and try to ride a slow login all the way through, in order to keep your place in the queue.

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There is a widespread network issue. Our Ops team is working on resolving this issue as soon as possible. Logins are not working and about 9,000 regions have been affected to the point where anyone within them have been logged out of Second Life

We will update this blog as soon as we have any more details.