We’re arranging a partial outage on Thursday morning, December 11, 2008, for an upgrade to a group of inventory databases. There will be groups of residents affected by this between 6:30 and 8:00 a.m. PST. Groups of affected residents will not be able to log in during this time.
[RESOLVED 10:28AM PST] All services should now have returned to normal.
[UPDATE 10:13AM PST] Logins have been re-enabled and the maintenance is nearly complete.
[UPDATE 9:39AM PST] We have temporarily disabled logins while we work on solving this quickly.
Residents may experience teleport and asset failures while we perform some brief server maintenance at our Dallas facility. We do not expect this to last very long, but in the meantime we advise residents not to make any important transactions or rez any no copy objects. We will keep this post updated until the issue is resolved.
[Resolved 7:30AM PST] Maintenance was completed on schedule and the support portal is back up.
The Support Portal will be down for maintenance from 7:00am to 7:30am this will include access to the Knowledgebase, support tickets and live chat. We will update you when services are resumed.
[RESOLVED 13:09] All of the affected regions are back online.
Several regions are offline. Technicians are currently working to restore them. Please monitor this post for updates.
[RESOLVED 12:13pm] Our support portal is now available. Thank you for your patience.
[09. December '08, 11:25am PST] Our support portal is not available at the moment. Our webdevs are working to fix this as soon as possible.
[RESOLVED 4:36pm PST] - Both the hardware and login issues have been completed and resolved. If you continue to experience login issues, please contact support (http://secondlife.com/support/).
Due to an unforeseen side effect of current hardware maintenance, about 7,000 Residents were recently logged out. We have identified the source of the issue, and are rotating in replacement hardware, which required logging out affected residents. We apologize for this unfortunate event, but it is almost resolved at this point.
However, there are some current login issues due to heavy load on the login servers. If you are unable to login, please try again, as it may take several tries to complete the login process.
We will update this blog when more information is available.
[RESOLVED 4:28pm PST] - The isolated login issues have been resolved alongside the fixes from the blog post addressing the logout of several thousand residents.
[UNRESOLVED 2:45pm PST] - We are getting new reports that this problem is reoccurring once more. We hope to have it fixed very soon.
[RESOLVED 1:50pm PST] - The issues related to this blog post have been resolved and the effected Residents should be able to login and conduct in-world actions as usual again.
We have found an issue which is affecting a small percentage (under 5%) of Residents, preventing some login attempts and may see some effects in-world such as slow and/or failing; teleports, object rezzing, inventory load times, etc.. Some Residents may have seen these issues as early as 12am PST this morning.
We do not have a projected time when this will be resolved; however, we will update this blog as more information becomes available.
We’re arranging a partial outage on Thursday morning, December 04, 2008, for an upgrade to a group of inventory databases. There will be groups of residents affected by this between 6:30 and 8:00 a.m. PST. Groups of affected residents will not be able to log in during this time.
[RESOLVED 16:21 PM PST] The upload issues that affected some residents have been resolved. If you are still having uploading issues, please visit another region and try again.
[15:21] The technicians have confirmed the issue and are continuing their investigation. Please continue to monitor this post for updates.
[14:45] Technicians are currently investigating reports of upload failures in some regions. We will update this post with further information as it becomes available.
Hi Everybody!!
In our effort to provide the highest quality Second Life experience possible we must occasionally make sure we are addressing the correct issues. It has come to our attention that we may be spending to much time and resources on a product no longer relevant to our residents.
Today we’d like to let you know we’re seriously considering whether Linden Lab should continue supporting Windows 2000. Our tracking shows that very few of you, about 1/10th of 1 percent of all of you that have logged in within the past two months, are still using Windows 2000 when logging into Second Life. That is approximately 2,000 out of 1,407,581 residents who have logged in to Second Life within the past 60 days.
We’d like to let the Linden engineers stop working on supporting an operating system released in 2000, and instead move on to other work which will benefit a much larger group of Residents.
If we do stop supporting that version of the OS, it would not be until 60 days from now, to make sure there is plenty of time for the news to spread.
To briefly review the last eight years of Windows OS: Windows 2000, was first released in February 2000, and updated with SP4 Rollup 1 v2 in 2005. Microsoft has followed Win2k with two more recent versions of the OS, Windows XP which was released in October 2001 and Windows Vista released in January 2007 and updated February 2008.
What would it mean to “stop support”? Eventually we would stop developing for the SDK (software development kit ) of that operating system, and we would also stop doing QA testing on Win2k. Also our support team would no longer be able to offer solutions to every issue related to or caused by the support of Windows 2000 ceasing.
What would you notice? If you are one of the few logging in with that OS, you would still be able to do so the day we stop supporting it for some time. Exactly how long we couldn’t guarantee, because we would no longer be testing and developing to make sure it does work.
What say you citizens? Thumbs up? Thumbs down? Please direct any comments to this forum thread. (Lindens will be reading your comments and responding periodically over the next few days.)
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