[2:49 PM Pacific] Logins are functioning normally.
[1:20 PM Pacific] We are currently looking into reports from residents who get error messages when trying to connect to Second Life.
[Update 7:18 PM PDT] The maintenance is complete.
[Update 7:00 PM PDT] Maintenance has begun.
A reminder that the support portal, including tickets and live chats, will be down from 7PM to 7:15 PM PDT tonight. Updates will be posted here at the beginning and the end of the maintenance period.
[RESOLVED 2:36PM 10-04-08] The Rolling Restart for Friday was completed but is not yet finished. We will post more on the status of the server upgrade early next week.
There is a secondary Rolling Restart (to server version 1.24.8) in progress. We expect this to complete within 5 hours. Please watch the Status Blog for detailed information, which will be posted after the Rolling Restart has completed.
There will be a very brief period of maintenance to our Support Portal this coming Saturday, 4th October from 7pm until 7.15pm Pacific. During this time both tickets and live chat will be unavailable.
Update 2008-10-02 08:43am : the rolling restart is now complete.
Update 2008-10-02 05:18am : the second-half rolling restart has begun.
Update 2008-10-01 07:39am : the first-half rolling restart is complete.
Update 2008-10-01 05:08am : the first-half rolling restart has begun. This morning, odd numbered hosts are being restarted.
Update 2008-09-30 08:55pm : the pilot deploy to ~3000 regions is complete.
There will be a rolling restart to deploy server version 1.24.7 to Second Life this week. 1.24.7 is currently deployed to the “Second Life Beta Server” channel of the Preview Grid. The changes in this version may be found on the Second Life Beta Server Release Notes page on our public wiki.
Each region will be restarted but once, and should only remain down for 5-10 minutes. If your region stays down for more than 20 minutes, please contact support.
We will follow our usual three-stage deploy with this rolling restart. The current anticipated schedule for the deploy is:
Discussion of this rolling restart will be held in this thread on the Second Life forums.
We are releasing the fifth iteration of the Viewer 1.21 Release Candidate (RC4). Please help us to identify any new bugs before it becomes an official download for Second Life.
If you have already been using the Release Candidate (RC3), you will now be required to update to RC4 with the latest bug fixes. But, participating in the Release Candidate viewers is completely optional. You may install this viewer side-by-side with the official 1.20 viewer that you normally use.
In RC4, we have repaired the most pressing bug you reported regarding inadvertent Touch_start events on mouse-clicks. A complete list of fixes is available in the Full release notes.
Please visit the Test Viewers page to download the 1.21 RC4 viewer — or when your Release Candidate viewer prompts you to upgrade to the new version.
You can discuss the release of this new Release Candidate here in the SL Forums.
We expect this to be the final Release Candidate in the 1.21 viewer series, barring any Showstoppers that you may find. Please of course continue to report new issues in the Issue Tracker and set the “Affects Version/s” to “1.21 Release Candidate”. We can only investigate and solve issues that are reported there.
[10:42 AM Pacific - CLOSED] It appears that the connection problems are limited to residents who log in via AOL or related partners (e.g. TalkTalk). This is not something that we have any control of, regrettably, and we would recommend residents to contact their internet service provider to take further action.
[08:57 AM Pacific] We are receiving reports from some residents in Europe who are unable to log in to Second Life. We are investigating this at present and will provide updates as soon as we can.
[RESOLVED 6:05AM PDT] Live Chat is back up and running normally. It appears the interruption was due to a momentary loss of connectivity with our support software service provider. Live Chat service has been restored, but we will continue to work behind the scenes in an attempt to keep this from happening again.
Our Live Chat service for Premium Members if currently down. We are investigating and will have an update as soon as possible.
[03:14 am Pacific] [RESOLVED] In-world Voice chat is now back online.
[02:43 AM Pacific] We have been made aware of maintenance on the database server for the main voice grid on which is taking place now until 3:00 AM PDT.
This maintenance consists of a hardware replacement; voice will be down for the duration of the maintenance.
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