Archive for October, 2008

[All-Clear] Second Life Issue tracker is experiencing problems

Thursday, October 30th, 2008

[All-Clear 31 Oct 00:11] We have been informed that the issue with the Public Issue Tracker has been corrected and normal functionality restored. A side effect of this issue is that any attachments uploaded/attached to an issue after 23:00 Wednesday, October 29, will need to be uploaded again. This should only affect attachments - comments should not be affected by this.

[UPDATED 21:02] The issue with the Public Issue Tracker has been identified and is being corrected. Please continue to refrain from creating new issues until the All-Clear and monitor this post for updates as further information becomes available.

[7:06 PM Pacific] We are looking into reports of problems with the Public Issue Tracker (PJIRA). Please do not attempt to create new issues until we provide an all-clear on this blog.

[RESOLVED] Residents Unable To Connect To Second Life

Thursday, October 30th, 2008

[5:18 PM Pacific] Logins are functioning normally.

[4:23 PM Pacific] We are currently looking into reports from some residents who are experiencing errors while logging in.  Logins are temporarily disabled while we investigate the cause of the problem.

[RESOLVED] Teleporting, inventory and rezzing issues

Thursday, October 30th, 2008

[RESOLVED 6:30AM PDT] We have the source of the problem fixed and are now cleaning up. We should have things back to normal within the next 15-20 minutes.

We are experiencing a failure of one of our VPNs. This problem will manifest itself inworld as failed Teleports, problems loading inventory, failure to fully rez (ruthing), etc.

Our technicians are working to fix the problem as we speak. We will have updates as we have more information or the problem is resolved.

Second Life issue tracker - planned downtime

Wednesday, October 29th, 2008

The Second Life Issue Tracker (http://jira.secondlife.com) will be offline on Thursday 30th October at 1am for approximately 30 minutes.

Should this change in any way we will update you here.

[RESOLVED] Phone Support Currently Unavailable

Monday, October 27th, 2008

[RESOLVED 12:30pm PDT] - Phone support has been restored and is once again available.

We have temporarily lost phone support via our service provider. We have taken steps to contact them and hope to have phone support back up as soon as possible. We will keep you posted and let you know as soon as phone support has been restored. Please feel free to submit a support ticket in the meantime.

[RESOLVED] blog.secondlife.com unavailable

Monday, October 27th, 2008

[RESOLVED 12:20pm PDT] The main blog is now functioning properly. If you continue to have any issues viewing the blog, refreshing your browser should bring it back.

Our main blog is experiencing intermittent disruption and may be unavailable at points. The third party hosts are aware of this and working on the issue at this time.

Server Version 1.25.0 available for Beta Testing on the Preview Grid

Friday, October 24th, 2008

The “Second Life Beta Server” channel of Aditi, the Preview Grid now has Server Version 1.25.0. This is the server release that is planned to be deployed to the main Second Life environment starting a week from now (although the actual deploy times have yet to be finalized). Release notes for this version can be found on this page on the Second Life Wiki.

For more information about beta testing upcoming server releases in general, please see this post on the main blog. If you are interested in verifying that your objects or scripts will work with the new version, if you want to verify that a fix or new feature is working properly, or if you are interested in getting a look at the next version, please drop by and check things out.

There is a thread in the Second Life forum for discussing beta testing of this upcoming server release. There is also a thread for general discussion of server release beta testing.

Possible Brief Disruption to Phone Support Saturday a.m.

Friday, October 24th, 2008

Support phone service may be briefly disrupted at some point between 4 a.m. and 6 a.m. Pacific Saturday, 25 October while our vendor applies an upgrade. If the scheduling or scope of work changes, we’ll post here.

[RESOLVED] Linden Dollar website purchases not working

Wednesday, October 22nd, 2008

[9:34 AM Pacific - RESOLVED]  We’re relieved to say that reports of L$ purchases failing are unfounded and that residents are able to purchase normally.

[8:52 AM Pacific]  We have reports of purchases or Linden Dollars not working on our website.  We are aware of the situation and are working to resolve this as quickly as possible.

[ADVISORY] Scheduled Down Time for the Second Life Wiki

Tuesday, October 21st, 2008

We’re planning an upgrade for the public wiki this Thursday, 23 October, commencing at 1:00 a.m. Pacific. The wiki shouldn’t be down for more than an hour.  If the scope or timing of the work changes, we’ll post here.