[Resolved at 4:39AM Pacific] Affected residents may not connect, the inventory server has settled back down.
[3:45AM Pacific] There is an issue with one of our inventory servers, some residents may be unable to connect to Second Life at the moment. This is being looked into.
[Resolved 8:05 pm PDT] The support system is back up.
Our support system will be down between 7pm and 8pm PDT. During this time, tickets and live chat will both be unavailable. We apologize for any inconvenience this may cause and will update this post when the support system is back up.
[02:44 am PDT] The database has recovered, and search is back.
[2:20 am PDT] Due to a database crash, you might find our inworld search not fully functional at the moment. We are aware of the issue, and are working to fix it.
[Resolved - 4:37p PDT] - The issues with Shaw Communications has been resolved. If you continue to have difficulty logging in, please unplug your router/modem and then reconnect. This should enable you to login once again.
We have been informed that Shaw Communications is experiencing network problems which is affecting the ability of some Canadian residents to login. We will update this post with further information when it is available.
Our support ticketing and live chat services will be unavailable 7pm - 8pm PDT on Saturday, 20 September, while the system vendor performs a round of maintenance.
We’ll post any deviations from the projected maintenance schedule.
[Closed - 11:48pm PDT] - The upgrade to the Land Store has finished and is now live.
[UPDATE - 10:52 AM Pacific] - The upgrade to the land store will take a little longer than anticipated. It will continue to be offline beyond 11am. We will update here as soon as we have further information.
[UPDATE - 09:20 AM Pacific] - The upgrade to the Land Store is under way.
[12:08 AM Pacific] This is a reminder that our Land Store will be offline from 9am until 11am Pacific today, 17th September 2008. The store will be offline during this period. We will update you on progress with on this page once the deploy of the new Land Store begins.
See http://blog.secondlife.com/2008/09/15/minor-land-store-upgrade-on-wednesday/ for more information.
[Resolved 10:05 am PDT] All systems are normal. Thank you for your patience.
Angel.com is currently experiencing an issue with inbound access, and will proceed to failover calls to the backup routes to restore service as soon as possible. We will keep you posted.
[RESOLVED 19:07 am PDT] The phone lines are back up.
[08:26 am PDT] Our telephone support lines for Concierge and Billing alike are not accessible at the moment. We are working to get them back and will update as soon as we have news.
In the meantime you can submit tickets and use the live chat as usual from our support portal.
Update 09/13 06:00AM : 1.24.5.96115 is everywhere on the grid now.
Update 09/13 05:05AM : We are going to revert the pilot group from 1.24.5.96378 to the more-stable 1.24.5.96115 that is on the rest of the grid, beginning shortly.
Update 09/12 08:47AM : The second-half rolling restart completed about 45 minutes ago.
Update 09/12 05:22AM : The second-half rolling restart is now beginning.
Update 09/11 10:15PM : the first-half rolling restart is complete.
Update 09/11 07:51PM : based on a slightly higher crash rate for 1.24.5.96378, we will be deploying the previous version (1.24.5.96115) as 1.24.5 to the entire grid. The first-half rolling restart is beginning now.
Update 09/11 01:00PM : the pilot group of ~3000 regions as been updated to 1.24.5.96378.
Update 09/11 05:13AM : our Brighton developers fixed a couple of more small bugs, the patches for which we want to get into the 1.24.5 update. We are going to put those two fixes through QA today, and redo the pilot roll. That puts us on this schedule:
Update 09/10 09:57PM : the pilot roll to ~3000 regions is complete.
We will be deploying server version 1.24.5 to Second Life this week. This version includes no new major features, but fixes bugs with the current 1.24.4 server that is on Second Life. More details of what’s been changed can be found on the Second Life Wiki’s release notes page for 1.24.
This rolling restart will follow our usual three-stage deploy:
As with all rolling restarts, each region will receive warnings starting 5 minutes before they are restarted. No region should stay down more than 10 or 20 minutes; if your region stays down longer than 20 minutes, please contact support.
Further discussion of the 1.24.5 server deploy can be found in this thread in the Second Life forums.
We are releasing the third iteration of the Viewer 1.21 Release Candidate (RC2). Please help us to identify new bugs (and try out the new features) before it becomes an official download for Second Life.
If you have already been using the Release Candidate (RC0 or RC1), you will now be required to update to RC2 with the latest bug fixes. But, participating in the Release Candidate viewers is completely optional. You may install this viewer side-by-side with the official 1.20 viewer that you normally use.
NOTE: We have solved the crash problem with a Mac PowerPC processor. Therefore we have returned to our normal process to require all participants to upgrade from the previous RC1. (This is so we can gather clear feedback only on the latest set of fixes to the code.)
In RC2, we have solved some bugs that appeared before, but not all bugs you have reported. A complete list of fixes is available in the Full release notes.
Please visit the Test Viewers page to download the 1.21 RC2 viewer — or when your Release Candidate viewer prompts you to upgrade to the new version.
You can discuss the release of this new Release Candidate here in the SL Forums.
Be sure to report new issues in the Issue Tracker and set the “Affects Version/s” to “1.21 Release Candidate”. We can only investigate and solve issues that are reported there!
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