Archive for August, 2008

[RESOLVED] DNS Update Issue

Sunday, August 31st, 2008

Some residents may be receiving an “Unable to connect to simulator” error when attempting to log in. This was caused by an update to our DNS host, and we expect these errors to be completely gone within the hour. If you continue to receive this message after this period, please contact support.

[Resolved] Showcase is currently down.

Saturday, August 30th, 2008

[Resolved - 5:15pm PDT] - Showcase is back up and running now.

We are aware that Showcase is currently not working in the viewer. We are investigating the problem now and will update this blog with any further updates.

[Resolved] Voice Down in Some Regions

Saturday, August 30th, 2008

[Resolved 6:11pm PDT] Voice chat should now be available in all regions. If you are still experiencing a voice issue in your region, please disable and then re-enable the voice setting to correct it.

[Update 5:43pm PDT] Voice chat is nearly restored, most regions should be seeing voice service return to normal shortly.

Some regions may currently be experiencing problems with the Voice function. We are aware of this issue, and are working on resolving it as soon as possible. We will keep this post updated as the situation progresses.

[RESOLVED] Web Page Redirection

Friday, August 29th, 2008

[RESOLVED 23:46] The website is back up and fully functional.

We are aware that certain pages of the website,, are being redirected to the status page. The issue is under investigation and we will have the situation corrected as soon as possible. Please refer to this post for updates and further information as it becomes available.

Update: 1.21 RC0 is now available for Mac PowerPC

Friday, August 29th, 2008

This is an update to the previous report and announcement about the 1.21 Release Candidate: We have been able to resolve the problem which causes an immediate crash for residents with a Mac PowerPC processor.

The download file for Mac has been updated. If you re-download the Test Viewer from our downloads page, it should install and run successfully on your PowerPC computer.

Discussion about the RC0 viewer continues here in the SL Forums, and on the Public Issue Tracker.

[COMPLETE 08-29 012:42PM] Rolling Restart to deploy Server Version 1.24, Aug 25-27

Friday, August 29th, 2008

Update 2008-08-29 12:42PM : The rolling restarted completed at about noon today.

Update 2008-08-29 07:11AM : The rolling restart to update the remainder of the grid to 1.24 began at 6:46 this morning.

Update 2008-08-28 07:29AM : The rolling restart to 1/4 of the grid is complete.

Update 2008-08-27 09:39PM : Server version 1.24.3 is now on the 1/10-grid “pilot” group of hosts.

Update 2008-08-27 03:54PM : Things are looking good.  We’re going to deploy 1.24.3 to our pilot regions sometime this evening (probably after 7:30PM).  If nothing alarming comes up from that pilot deploy, then tomorrow morning between 5 and 9AM, we will deploy 1.24.3 to 1/4 of the grid, and Friday morning between 5 and 9AM, we will deploy 1.24.3 to the remainder of the grid.

Update 2008-08-26 10:51PM : Our “pilot” group of ~3000 regions is now on 1.24.2, a bugfixed version.  We anticipate one more roll to this pilot group (probably tomorrow) of 1.24.3, after which a roll to the rest of the grid will be announced.

Update 2008-08-25 05:11PM : We are still investigating some of the crash modes we’ve seen in 1.24.1, and will not be deploying 1.24 on any further regions tomorrow. On the morning of Tuesday, August 26, it is likely that all regions currently on 1.24.1 will receive a rolling restart to deploy a patched version (1.24.2). Updates will be posted here as they become available.

Update 2008-08-25 11:38AM : Approximately 1/10 of the grid is now running 1.24.1.

Update 2008-08-22 04:48PM: The ~500 regions that were on 1.24.0 are now on 1.24.1, and that version appears better. We are going to let them bake over the weekend, and on Monday will make sure that all still looks well. If it does, we will proceed with a rolling restart to deploy 1.24.1 to the rest of the grid according to the schedule:

  • Mon 08/25, 11AM-noon : an additional ~2000 regions will receive server version 1.24.1
  • Tue 08/25, 5-10AM : 1/4 of the grid will receive server version 1.24.1
  • Wed 08/26, 5-10AM : the rest of the grid will receive server version 1.24.1

Update 2008-08-21 10:58AM : About 520 regions in Second Life are currently running version 1.24.0. We’ve put the rest of the deploy on hold as we investigate some issues that have shown up with the pilot roll.

We will be doing a rolling restart from Wed., Aug 20, through Fri., Aug 22, to deploy server version 1.24 to Second Life. This rolling restart will proceed in three stages:

  • Wed., Aug 20, 8:30PM : A pilot roll to about 500 regions
  • Thu., Aug 21, 5AM-9AM : A roll to 1/4 of the grid
  • Fri., Aug 22, 5AM-10AM : A roll to the rest of the grid

This server version has been extensively tested in our testing environments, so we do not anticipate problems. However, because the production Second Life environment is so much larger than any possible testing environment, it’s possible that problems we haven’t been able to find yet will arise. Based on the severity of those problems, we will halt or revert the roll after one of the first two stages if we deem that necessary.

Each region will receive warnings starting 5 minutes before it is to be restarted. Each region should not be down for more than 10 minutes or so; if your region stays down for more than 20 minutes during the rolling restart, please contact support.

Release notes describing what is new in this server version may be found here.

This release includes the introduction of the Mono scripting infrastructure. More about that may be found in this post by Babbage Linden on our main blog.

Discussion of this rolling restart is ongoing in this thread in the Second Life forums.

[Resolved] Intermittent login issues

Friday, August 29th, 2008

[Resolved 9:00 am Pacific] Things have stabilized, this issue is now resolved.

[Updated 5:35 am Pacific] Second Life has been reopened, those who were unable to connect may now do so.

[Updated 04:49 am Pacific] We are going to close logins for a short time to help the database recover.

We are receiving reports of failing logins for some residents, and are investigating. More information will be published as soon as we have it.

Announcing a new Test Viewer: 1.21 RC0 is Available

Thursday, August 28th, 2008

We are releasing the first iteration of the new Viewer 1.21 Release Candidate (RC0).  Help us to identify new bugs and try out the new features before it becomes an official download for Second Life!  Participating in the Release Candidate viewers is completely optional.  You may install this viewer side-by-side with the official 1.20 viewer that you normally use.

As many scripters are keenly aware, this 1.21 viewer brings you the ability to compile scripts using Mono on regions running Server 1.24.  (Learn more about Mono in a video tutorial by Torley Linden.) But this viewer could also be called “the viewer of bug fixes”:  There are over 155 fixes that solve bugs from previous versions of Second Life.  Many of these are small improvements that make existing features work more smoothly (like menu shortcuts, Inventory offers, IM and Chat, Snapshots, Estate tools, and many more).

There is so much to list, please check out the Full release notes.  There is a lot worth reading.

NOTE: Because of a number of known bugs, we have made this RC0 viewer an optional upgrade from the previous Release Candidate.  For example, we are investigating that this RC0 fails to run on a Mac PowerPC.  You can choose to wait for RC1 before upgrading your Release Candidate.  Also, some features in this viewer require you to be in a region that is running Server 1.24 – which is being deployed to the entire grid this week.

Still, we do need your help to find crash cases and other feedback!  Please visit the Test Viewers page to download the 1.21 RC0 viewer at your convenience.

You can discuss the release of this new Release Candidate here in the SL Forums.

Be sure to report new issues in the Issue Tracker and set the “Affects Version/s” to “1.21 Release Candidate”.

[Resolved] Second Life Wiki and Public Issues Tracker both offline

Wednesday, August 27th, 2008

[RESOLVED 12:56 PM PDT] The Public Issues Tracker is now online.

[UPDATE 12:11 PM PDT] - The Wiki is back up, however we are still working on restoring the Public Issues Tracker.

[UPDATE 10:35 AM PDT] - The problem is still being worked on at this time.

Both the wiki and the Public Issues Tracker are currently unavailable to residents.  We have alerted the engineers who maintain these sites and hope to have them back online very soon.

[RESOLVED] Support Portal Logins Offline

Wednesday, August 27th, 2008

[RESOLVED - 13:36 PDT] The Support Portal is open again.

[RE-OPENED - 1:16pm Pacific] Support Portal is currently down. We have contacted the proper personnel and they are working on resolving the problem again.

[RESOLVED - 07:46 AM PDT] The Support Portal is open again.

We are aware that the Support Portal is currently either very slow to load or returns a “500 Internal Server Error” when trying to access the page. We have contacted the proper personnel and they are working on resolving the problem.