Update 7:55 a.m. PDT The support portal is now available from our website.
Website login may be slow and we are receiving 500 errors on our support page. Our Web developers are working on this now and we will resolve this as quickly as possible.
Resolved at 10:45PM Pacific Work on the inventory server cluster is complete! Some residents may need to clear Second Life’s cache (Edit > Preferences > Network > Clear Cache) and relog. — Frontier
[9:24 pm Pacific] Ops is addressing a disruption within the inventory server cluster. Until the repair is completed, some residents will find themselves unable to retrieve inventory or to begin a new viewer session. We’ll keep you posted.
Update 3:15 p.m. PDT Residents should have access to services, including login, teleport and object rez. We are continuing to monitor this issue but expect it to be resolved.
Update 2:15 p.m. PDT We are still working on a network issue. Some residents may still be experiencing intermittent unavailability of services.
We have reports of sporatic unavailablity of some services such as login, teleport, and rezzing objects. We are aware of the problem and are working to bring these services back online as quickly as possible.
Resolved 2:45 p.m. PDT We are bringing the Land Store online. If you encounter any difficulties, please contact our support team. We appreciate your patience while we worked on technical issues.
Update 12:55 p.m. PDT We will continue to leave the Land Store offline while we are working on network issues.
We are taking the Land Store offline for two hours while we work on technical issues. We will keep you updated as soon as the Land Store is back online.
At 7:05AM Pacific we had to disable logins for approximately 15 minutes. Those connected to Second Life may have experienced difficulties with teleports and inworld features like search. This was the result of a brief database issue. Everything is back to normal and logins have been re-enabled.
We have deployed version 1.22.4.90215 to the “Second Life Beta Server” channel of the Preview Grid. This version of the server code will be deployed to the production Second Life environment next week. It includes a few internal security patches and bug fixes. There are no resident-facing changes with this release.
Regions running the “Second Life Production Server” channel are running version 1.22.3.89352, which is the same version deployed to the main Second Life servers. See the blog post about the Preview Grid on our main blog for more information about logging into the Preview Grid.
Please use our Issue Tracker to report any new issues found anywhere on the Preview Grid. When reporting a problem, please be sure to include what region you were in, exactly what you did and what behavior you saw, when it happened, and the version of both your viewer software and of the server software running in the region where you saw the problem.
[UPDATE 12:30pm Pacific] Logins are open and in-world services are restored.
[UPDATE 12:22 pm Pacific] Logins are temporarily closed.
[UPDATE 12:18pm Pacific] Some residents are unable to login.
Operations is diagnosing current reports of stale L$ transactions and TPs timing out. Please refrain from operating on valuable assets until an ALL-CLEAR is given. We’ll keep you posted.
Resolved at 2:45AM Pacific
We have kept an eye on this issue and everything remains in working order, making this issue as resolved! =^^=
Update at 2:40AM Pacific
Maintenance work by one of our network providers caused issues for a handful of residents. This issue was temporary and is now resolved.
Announcement to Second Life at 2:45AM Pacific
Good morning folks! There is an issue at the moment that may prevent residents from being able to teleport or connect to Second Life. Details are still sketchy but soon as we have anything else to share an announcement will be posted at http://status.secondlifegrid.net
8:25 a.m. PDT Our Billing phone lines are now operational again. We are watching this issue and if it returns we will re-open this post. All access to support is functioning normally.
We are working to resolve intermittent disconnects with Billing phone calls. All other support access is functioning normally.
[Resolved 9:55pm PDT] - The routing failure has been resolved and the ~500 regions should either be available now, or will be within a few minutes.
[Update 9:30am PDT] - Inventory database work has completed and logins for that database have been restored.
The ~500 regions affected by the routing failure remain inaccessible at this point, but work continues and we expect it to be resolved soon. If you are unable to login, please try logging in to a different region.
Update 8:59 a.m. PDT We are working on one of our inventory databases. This will cause the database to be down for approximately 30 minutes. Residents on this database will not be able to login. Residents in-world on this database will have restricted services.
A routing failure has rendered about 500 regions inaccessible. We expect resolution to take 30-60 minutes.
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