[RESOLVED] Billing Transaction Issues
[RESOLVED 23:16 PDT] The problem has been corrected and should no longer be affecting residents attempting to purchase L$.
[UPDATE 22:05 PDT] The problem appears to be related to the earlier outage at our billing processor. The issue is being worked on, and we are identifying affected residents. In the meantime, if you are having difficulties buying L$ and you must do so at this time, please delete and reenter your Credit Card information.
[Re-opened 21:08 p.m. PDT] We are receiving scattered reports from residents of inability to conduct USD transactions on their accounts. We are checking to determine if this is a new billing processor issue or a result of the prior problems they had today.
Update 3:50 p.m. PDT] We have received word from our billing processor that transactions are processing again. We expect this to be a continuous recovery and are resolving this issue.
[Update 2:10pm PDT] - The billing processor is still hard at work trying to resolve this issue; however, there is no change as of this update.
Please be aware that our billing processor is currently experiencing issues which will result in failed attempts to charge items through CC information. (i.e., membership fees, tier, L$ buys through LindeX, billing for Private Estates, etc..)
The issues are being addressed and we will update this blog with any further information.