Archive for June, 2008

[RESOLVED] Momentary login interruption

Monday, June 30th, 2008

[2:31 PM Pacific] Logins were momentarily disabled due to database issues.  All is back and logins are re-enabled.

Incomplete registration for some new accounts

Monday, June 30th, 2008

One of our web servers is affecting registration, producing the error message “Your Second Life account could not be created at this time”.  If you are receiving this message, please go to the support page of our website, and submit a support ticket under the heading of “I cannot create an account”.

[All Clear] In-World Service Interruption/ Logins Temporarily Closed

Sunday, June 29th, 2008

All Clear 2:09 p.m. PDT Our databases are working normally and we are giving an all clear for in-world services.

[Update 1:54 p.m. PDT. Login is now open. We will update on In-World services shortly.

Re-opened 1:41 p.m. PDT We are experiencing database overload and are re-opening this issue. In-World Services are affected and we are temporarily restricting login.

Update 1:08 p.m. PDT The databases are working nicely now and we are giving an All Clear for in-world services.

Update 12:50 p.m. Logins are open again. Thank you for your patience. We will monitor the databases before giving a full All Clear on In-World Services.

We are experiencing a high load on our databases. Some in-world services may be affected and logins have been temporarily closed.  We will re-open them as soon as possible. As a precaution please hold off on rezzing no copy items or conducting L$ transactions.

[RESOLVED] Logins temporarily disabled

Sunday, June 29th, 2008

Resolved at 2:52 AM

The all clear has been given!  You may now reconnect to Second Life.

Update at 2:32 AM

We have reopened logins temporarily and residents may connect to Second Life.

Announcement to Second Life at 2:18 Pacific

Logins have been disabled until further notice.  We are aware that various features within Second Life may not be working at the moment.  This includes L$ payments, Search, Teleport, and Map.  We will let you know as soon as any additional information becomes available.

Failed teleport redirecting residents to random telehub

Saturday, June 28th, 2008

There is an issue that results in residents being directed to random telehubs instead of their intended teleport destination.  When any additional information about this issue becomes available, we will be sure to let you know!  — Frontier

[Resolved] Temporary Service Interruptions

Friday, June 27th, 2008

[Resolved 21:52] The DNS issue is once again resolved and inworld services are restored. Ops will continue to monitor the situation throughout the night, and any changes in the situation will be posted here.

[Re-Opened 23:10] We are again experiencing DNS issues which may result in failures to teleport, rez, and complete in-world transactions. We ask that residents refrain from rezzing or transacting anything important in world until we’ve cleared this issue. We are working on resolving this issue quickly and will keep you updated.

[Resolved 21:35] The DNS issue is once again resolved; the land store has been reopened and inworld services are restored. Ops will continue to monitor the situation throughout the night, and any changes in the situation will be posted here. We now return you to your regularly scheduled weekend, already in progress.

[Re-Opened 20:45] We are again experiencing DNS issues which may result in failures to teleport, rez, and complete in-world transactions. Additionally, the land store is offline for the duration of the problem. We ask that residents refrain from rezzing or transacting anything important in world until we’ve cleared this issue. We are working on resolving this issue quickly and will keep you updated.

[Resolved 5:03 PM PDT] This problem has be taken care of by our ops and services have been restored.

We are currently experiencing DNS issues which may result in failures to teleport, rez, and complete in-world transactions. We ask that residents refrain from rezzing or transacting anything important in world until we’ve cleared this issue. We are working on resolving this issue quickly and will keep you updated.

[CLOSED] Momentary disruption in voice chat in some regions

Friday, June 27th, 2008

[CLOSED 4:36 PM Pacific] 

Voice was down for approximately 30 minutes today.

The problem we observed was similar to the problem we encountered at the SL Birthday Party on Monday.  
Today and Monday, certain voice channels became overloaded and essentially caused other voice channel access to back up.
We worked quickly with our voice partner to increase capacity on the voice servers.  As capacity increased the voice systems caught back up, leading to a total outage of approximately 30 minutes.  The rest of the time has been spent monitoring prior to calling an all clear.

***

[UPDATE 4:20PM Pacific] We’re checking with our vendor to get a current assessment on the partial voice chat outage.

***

Several calls have come in regarding voice chat outages in various regions.  We’re working with the vendor now to assess and repair the problem.

[Resolved] Service Interruptions

Wednesday, June 25th, 2008

[Resolved 2:36 PM PDT] Services have been fully restored.

We are currently experiencing some difficulties with our database. This may result in difficulty teleporting, failure to rez objects and complete transactions, and inability to log in to the Support Portal. Until we solve this issue, we have restricted logins, as well as disabled the Land Store. We encourage you not to rez any valuable objects or make important transactions until this issue is resolved. As always we will keep you up to date here as the siatuation progresses, and we thank you for your patience.

Rolling Restart Tue/Wed/Thu June 24-26 to deploy 1.22.4

Tuesday, June 24th, 2008

For more information, please see this post on our main blog.

[Resolved] Logins Closed Temporarily

Tuesday, June 24th, 2008

Resolved 9:15 a.m. PDT Logins were closed this morning due to  a problem in our services infrastructure which we have corrected.  We will continue to monitor to prevent future re-occurrence.

Update 8:46 a.m. PDT Logins are open again and we believe things have settled down. We are still keeping a close eye on this.

Update 7:58 a.m. PDT The Land Store is now open.

We have closed logins to Second Life while we work on an emergency maintenance issue.  We will re-open as soon as possible. The Land Store will also be closed during this time.