[RESOLVED] PHONES- Partial phone support disruption
[Resolved 4:53 p.m. PDT] Our phone support system is now fully functional.
[UPDATE 2:29] The reboot is over. The service is still not at 100% however; callers may occasionally get busy signals when they shouldn’t. We’re working with the vendor to track that last gremlin down.
[UPDATE 2:04] This should take about 15 more minutes.
[UPDATE 1:40 p.m. Pacific] A full restart of the phone systems is underway. All phone support will be disrupted for the next several minutes, but this should clear the remaining issues once the system is rebooted.
[UPDATE 12:20 p.m. Pacific] The vendor’s still working on a full restoration of services. We’ll keep updating as often as they report to us.
[UPDATE 11:50 a.m. Pacific] Still not at 100% health points. We can take calls, but our ability to transfer them internally is limited. We’re waiting on another status update within half an hour.
[UPDATE 10:45 a.m. Pacific] We’re not out of the woods yet, unfortunately. The vendor has partially restored service, but not entirely. We’re expecting our next update in about half an hour, unless we get an all-clear first.
[UPDATE 10:09 a.m. Pacific] The vendor’s aiming for a fix within 20 minutes. We regret the inconvenience, and we’ll keep you posted.
[UPDATE 9:41 a.m. Pacific] The fix is in progress; the vendor will report back to us within the next 15 minutes or so.
Phone lines into support are suffering a partial disruption. We’ve escalated to the vendor, and expect to hear back within 10 minutes.